Field Service Technician

Premium Digital Office Solutions; New Jersey; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Life Insurance

Paid time off

Job summary

Premium Digital Office Solutions is seeking an experienced Field Service Technician to perform on-site maintenance and installation of printers and multifunction devices. You will travel to customer sites to install, troubleshoot, and repair equipment while delivering excellent customer service.

The role requires independent work, reliable transportation, and the ability to travel daily, including NYC on occasion. We offer benefits and a competitive salary based on experience.

Qualifications

• Must have outstanding customer service.
• Product knowledge of maintenance and parts for major printer brands (Sharp, Brother, Konica Minolta, Lexmark).
• Working knowledge of computer systems (Windows/Mac) and basic network concepts.
• Able to drive a small box truck.

Responsibilities

• Perform on-site maintenance for printers and multi-function devices.
• Set up new machines in warehouse prior to customer delivery.
• Travel to customer locations for installation of office equipment.
• Travel to diagnose and repair printers and copier equipment.

Skills

Customer service

On-site maintenance

Troubleshooting

Driving a box truck

Education

Tools

Printer maintenance tools

PC troubleshooting

Network basics

Job description

Job Description

Job Description

Experienced Maintenance Technician Premium Digital Office Solutions has been a leader in the managed print service industry for over twenty-seven years. We are seeking a dynamic individual that is self-motivated and driven.

As a Field Service Technician, you will be responsible for:

• Performing a full range of on-site maintenance for printers and multi-function devices
• Set-up new machines in warehouse prior to customer delivery
• Travel to customer location to perform installation of new office equipment
• Travel to customer location to troubleshoot, diagnose, repair error codes, fix, and maintain printers and copier equipment

Required Skills and Responsibilities:

• Must have a proven track record in outstanding customer service
• Product knowledge with maintenance and parts of Sharp, Brother, Konica Minolta, and Lexmark or other industry manufacturers
• Working knowledge of computer systems such as Microsoft, Apple, and common network solutions
• Able to drive a small box truck

Requirements for success:

• Able to work independently on site and off site
• Provide exceptional customer service
• Have good time management skills and repair equipment properly
• Communicate when off-site back to home base via email
• Must have valid driver’s license with reliable transportation
• Must be able to travel daily to customer sites which may include NYC occasionally

Benefits:

• Medical, dental, vision
• Life Insurance
• Paid time off – holidays, PTO and vacation

Salary:

Based on experience