Copier Technician

The Bachrach Group; East Farmingdale (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

The Bachrach Group is working with a local distributor of copier and production equipment seeking a motivated Service Technician to join their field service team on Long Island. The role requires hands-on repair and on-site customer service, with responsibility for diagnosing and servicing digital copiers and laser printers.

You will maintain parts inventory, install equipment as needed, and communicate clearly with customers while upholding a professional image and strong problem-solving skills

Qualifications

• Electronic and mechanical aptitude to diagnose and repair devices.
• Experience with digital copiers and/or laser printers (Epson, Konica, Ricoh, Toshiba).
• Good communication and strong customer service mindset.

Responsibilities

• Accurately diagnose, repair and maintain equipment at customer sites.
• Manage and maintain a parts inventory via handheld device.
• Receive, prioritize and close service calls via handheld device.
• Assist with equipment installations as needed.
• Stay current with new technology through manufacturer classes and training.
• Communicate equipment problems and solutions to fellow technicians.
• Present a professional image through attire, communication, and service.
• Operate computer and basic networking tools as required.

Skills

Electronic/Mechanical aptitude

Copier/Printer experience

Customer service orientation

Networking basics

Computer literacy

Job description

Our client is a locally recognized distributor of Copier and high-end Production Equipment. They sell Ricoh, Toshiba, Konica, Epson, and Kyocera products on Long Island area. Due to continued growth they are expanding their service division.

Job Description

We are looking for motivated hands-on Service Technician, the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations.

Qualifications

Responsibilities:

• Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites
• Manage and maintain a highly accurate parts inventory via handheld device
• Receive, prioritize and accurately close service calls via handheld device
• Assist with equipment installations as needed
• Keep current with new technology through off-site manufacturer's classes and online training
• Communicate equipment problems and solutions to fellow technicians
• Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming
• Computer literate and basic knowledge of networking
• Electronic & mechanical experience/aptitude
• Experience working on digital copiers and/or laser printers (Epson, Konica, Ricoh or Toshiba)
• Professional appearance and manner skills
• Customer service oriented
• Able to work independently, under pressure at customer sites and to accept direction on given assignments
• Able to handle and solve new challenges, demonstrate initiative and a willingness to learn
• Team player, reliable, punctual and possessing a positive attitude.

Additional Information

All your information will be kept confidential according to EEO guidelines.