Service Technician

Topcon Positioning Systems; Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

HSA and FSA

Company-paid life insurance

Disability insurance

Employee Assistance Program (EAP)

Paid time off and holidays

Ongoing training and professional dev

Job summary

Topcon Positioning Group is seeking a technical support technician to assist customers and end-users of our products in a fast-paced environment at our Kansas City, Missouri facility. You will diagnose, test, troubleshoot, and perform bench repairs on returned products, communicate with customers by phone or email, process orders, and maintain service logs while calibrating and cleaning equipment.

This role requires strong problem-solving and customer-service skills and offers ongoing training

Qualifications

• A.S. or equivalent in Electronics-related experience or technical training (Preferred).
• Able to read and interpret schematics.
• Working knowledge of basic test equipment (meters, oscilloscopes, DMM).
• Knowledge of soldering.
• Experience with MS Office and ERP systems for order entry.

Responsibilities

• Diagnose, test, troubleshoot, and perform bench repairs on returned products.
• Assist customers with operation and troubleshooting of products.
• Communicate with customers via phone or email providing technical support.
• Process customer orders, assist with parts requests, enter information, and maintain service logs.
• Calibrate and clean products.
• Perform other duties as required.

Skills

Customer service

Troubleshooting

Diagnostic testing

Schematic reading

Using test equipment

Education

AS in Electronics or technical training

Tools

Oscilloscopes

Multimeters

Soldering

ERP system

Microsoft Office

Job description

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.

To learn more about Topcon career opportunities go to www.topconcareers.com.

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Ourvast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.

Summary

Provide technical support to customers and end-users of our products. Perform product bench analysis/diagnosis and repairs. Primary duties include troubleshooting and repairing products. Supports and responds to hardware questions from customers.

Essential Duties And Responsibilities

• Diagnose, test, troubleshoot, and perform bench repairs on returned products.
• Assist customers with the operation and troubleshooting of products.
• Communicate with customers over the phone or via e-mail providing technical support.
• Process customer orders, assist customers with parts requests/orders, enter information, bill out work performed, maintain service log and other departmental records.
• Calibrate and clean products.
• Perform other duties as required.

Requirements And Skills

• A.S. or equivalent in Electronics-related experience or technical training (Preferred)
• Able to read and interpret schematics.
• Working knowledge of basic test equipment, meters, oscilloscopes and digital multimeters.
• Knowledge of soldering.
• General working knowledge of computer applications in Microsoft Office and customer order entry in an ERP system
• Excellent customer service skills
• Strong organizational skills

Physical Requirements

• Able to lift 50 lbs.

Working Conditions

• Inside
• Monday - Friday, 7:30 AM to 4:30 PM

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Paid time off and paid holidays
• Ongoing training and professional development