Service Technician/Trainer

3M HEALTHCARE; Livermore (KY); On-site; USD 80,000 - 118,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Tuition reimbursement

Paid time off

Job summary

Topcon Positioning Group is seeking an experienced technician to diagnose, repair and calibrate a range of Topcon products. The role includes maintaining service records, supporting dealers, and contributing to engineering evaluations and failure analyses.

You will develop test fixtures, procedures, and manuals, and conduct training for dealers and junior technicians in both virtual and classroom settings. A minimum of 3 years in electronics repair, with related degree(s), is required.

Qualifications

• Minimum 3 years’ experience in an electronics repair role within a manufacturing/service setting.
• AA in electronics or related technology, or equivalent military training.
• Bachelor’s degree preferred.

Responsibilities

• Troubleshoot, repair and calibrate all Topcon products, ensuring optimal performance.
• Maintain accurate service records and enter relevant information into the service database.
• Provide technical repair support via phone or email to assist the Topcon dealer network.
• Assist in engineering evaluations, failure analysis and generate reports with recommendations for improvement.
• Develop test fixtures, troubleshooting stations, procedures, work instructions and service manuals.
• Conduct repair training for the Topcon dealer network and junior technicians, both virtually and in classroom environments.

Skills

Verbal and written communication

Analytical and problem solving

Attention to detail

Electronic and mechanical troubleshoot

Microsoft Office

PC software/firmware loading

Laser and surveying instruments (pref)

Education

AA in electronics or related technology

Military training equivalent

Bachelor’s degree preferred

Tools

Multimeters

Oscilloscopes

Job description

Overview

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.

Job Summary

This role is centered on providing expert troubleshooting, repair and calibration of Topcon products. Besides servicing the instruments, responsibilities include maintaining accurate service records, offering technical support to the Topcon dealer network, participating in engineering evaluations and failure analysis, developing test fixtures, procedures, work instructions and service manuals, and conducting repair training for the dealer network and junior technicians in virtual and classroom settings.

Responsibilities

• Troubleshoot, repair and calibrate all Topcon products, ensuring optimal performance.
• Maintain accurate service records and enter relevant information into the service database.
• Provide technical repair support via phone or email to assist the Topcon dealer network.
• Assist in engineering evaluations, failure analysis and generate reports with recommendations for improvement.
• Develop test fixtures, troubleshooting stations, procedures, work instructions and service manuals.
• Conduct repair training for the Topcon dealer network and junior technicians, both virtually and in classroom environments.

Education and Experience

• Minimum 3 years’ experience in an electronics repair role within a manufacturing/service setting.
• AA in electronics or related technology, or equivalent military training.
• Bachelor’s degree preferred.
• Familiarity with test equipment such as multimeters and oscilloscopes to diagnose and adjust optical, mechanical and electronic instruments.

Knowledge, Skills, and Attributes

• Excellent verbal and written communication skills and ability to work with multifunctional teams.
• Excellent analytical and problem‑solving skills.
• Strong attention to detail.
• Electronic and mechanical troubleshooting skills.
• Knowledge of Microsoft Office products.
• Knowledge of software and firmware loading with PCs (e.g., installing and uninstalling drivers for PC hardware, loading operating system and BIOS).
• Working knowledge of laser and surveying instruments is preferred.

Physical Requirements

• Position may require bending, carrying, kneeling, lifting and walking.
• Capable of lifting up to 50 lbs. with assistance.

Working Conditions

• Work in an environmentally controlled work area and outside environments.
• 20% travel may be required.

Compensation

Expected Base Pay Range: $80,000 to $118,000 annualized. The base pay range is a projected hiring range for this position, level, and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full‑time schedule.

In addition to base pay, compensation for this position includes eligibility for certain bonuses.

Benefits

• Comprehensive benefit package including medical, dental, vision, life insurance, disability insurance, tax‑savings spending accounts, a 401(k) plan with employer match, tuition reimbursement and other perks and benefits.
• Time off to recharge: paid company holidays, paid personal time off and paid sick time that meets or exceeds state/local requirements.
• Employees working at least 30 hours per week are eligible for the Health and Welfare benefit package.
• For hourly employees, a personal paid time off policy that accrues in accordance with local standards.
• For salaried employees, a flexible paid time off policy giving flexibility to take time when needed while supporting business needs.

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state and federal law.