Repair Technician

Topcon Positioning Systems (Topcon); Oakland (NJ); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

Tuition reimbursement

Paid holidays

Paid personal time off

Paid sick time

Job summary

Topcon Healthcare seeks a Repair Technician to inspect and repair ophthalmic instruments, including returned products and loaner inventory. This on-site role at our Oakland, NJ headquarters emphasizes time management, critical thinking, and clear communication with call centers and internal teams.

The candidate should have electronics, mechanical, and/or optical troubleshooting experience, an associate degree or higher, and be comfortable handling equipment up to 50 pounds.

Qualifications

• Associate degree or greater in a relevant field.
• Experience in electronics, mechanical, and/or optical troubleshooting.
• Strong organizational skills with the ability to multitask and quickly analyze and resolve specific problems.
• Excellent negotiation, interpersonal, and critical thinking skills.
• Must hold a current, valid, and unrestricted driver’s license.
• Knowledge of medical device preventative maintenance and repair.
• Quality-focused with a commitment to excellence.
• Proficient written and verbal communication skills.
• The ability to lift, push, and/or pull up to 50 pounds.
• The ability to often bend, stoop, twist, sit, stand, walk, move boxes and equipment, and package and re-package equipment throughout the workday.

Responsibilities

• Manage assigned work orders to be closed in a timely manner.
• Diagnose and repair high-tech medical equipment and instrumentations.
• Prepare and inspect loaner devices.
• Provide technical assistance to the customer service team regarding equipment maintenance/repair.
• Work under minimal supervision.
• Escalate unresolved issues to management.
• Document service/repair actions by completing forms, reports, and logs.
• Update job knowledge by participating in inner company educational opportunities.
• Establish rapport with customers by examining complaints and providing solutions, if needed.

Skills

Electronics troubleshooting

Mechanical troubleshooting

Optical troubleshooting

Customer service communication

Written communication

Verbal communication

Time management

Multitasking

Problem solving

Quality focus

Driver's license

Education

Associate degree or greater in a relevant field

Job description

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you. At Topcon Healthcare, we don’t wait for the future. We invent it. Join us. Learn more about working with us at topconcareers.com

The Repair Technician is responsible for inspecting and repairing multiple customer ophthalmic instruments. This also includes repairing and inspecting returned products, loaner inventory, and show units and providing technical support to call center and internal teams. Have previous knowledge of medical equipment preventative maintenance. This customer-focused role supports both customers’ needs and company policies. Focusing on time management, critical thinking, quality, and being able to work under minimal supervision. Must be proficient at written communication, i.e., estimates and follow-ups within internal protocols. This position is on-site at our Oakland, NJ, headquarters.

Key Responsibilities

• Manage assigned work orders to be closed in a timely manner.
• Diagnose and repair high-tech medical equipment and instrumentations.
• Prepare and inspect loaner devices.
• Provide technical assistance to the customer service team regarding equipment maintenance/repair.
• Work under minimal supervision.
• Escalate unresolved issues to management.
• Document service/repair actions by completing forms, reports, and logs.
• Update job knowledge by participating in inner company educational opportunities.
• Establish rapport with customers by examining complaints and providing solutions, if needed.

Qualifications

• Associate degree or greater in a relevant field.
• Experience in electronics, mechanical, and/or optical troubleshooting.
• Strong organizational skills with the ability to multitask and quickly analyze and resolve specific problems.
• Excellent negotiation, interpersonal, and critical thinking skills.
• Must hold a current, valid, and unrestricted driver’s license.
• Knowledge of medical device preventative maintenance and repair.
• Quality-focused with a commitment to excellence.
• Proficient written and verbal communication skills.
• The ability to lift, push, and/or pull up to 50 pounds.
• The ability to often bend, stoop, twist, sit, stand, walk, move boxes and equipment, and package and re-package equipment throughout the workday.

Base Pay

Base Pay: Expected Base Pay Range: $29.00 to $32.00 Hourly The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule. Benefits*: Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. *Topcon time off policies can vary as well as roles which are exempt or non-exempt. For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards. For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

EEO Statement

EEO Statement: We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology. A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.