Service Technician

Topcon Positioning Systems (Topcon); Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Company-paid life insurance

Company-paid disability insurance

Employee Assistance Program (EAP)

Paid time off and holidays

Ongoing training and development

Job summary

Topcon Positioning Group is seeking a technical support professional to provide expert assistance to customers and end-users of its products. You will diagnose, test, troubleshoot, and perform bench repairs, while supporting customers by phone or email with operations guidance and issue resolution.

Responsibilities include handling orders, parts requests, maintaining service logs, calibrating products, and performing related duties. A.S.

Qualifications

• A.S. or equivalent in Electronics-related experience or technical training.
• Ability to read and interpret schematics.
• Working knowledge of basic test equipment (oscilloscopes, meters) and soldering.
• General working knowledge of Microsoft Office and ERP systems.
• Excellent customer service and strong organizational skills.

Responsibilities

• Diagnose, test, troubleshoot, and perform bench repairs on returned products.
• Assist customers with operation and troubleshooting of products.
• Communicate with customers over the phone or via e-mail providing technical support.
• Process customer orders, assist with parts requests/orders, enter information, bill out work performed, maintain service log and other records.
• Calibrate and clean products.
• Perform other duties as required.

Skills

Reading schematics

Customer service

Organizational skills

Microsoft Office

ERP experience

Soldering

Education

Associate degree in Electronics or related technical training

Tools

Oscilloscopes

Multimeters

Test equipment

Job description

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to www.topconcareers.com. Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Ourvast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty.16 locations, covering 20 states. Solutions Is Our Middle Name.

Summary

Provide technical support to customers and end-users of our products. Perform product bench analysis/diagnosis and repairs.

Essential Duties and Responsibilities

Diagnose, test, troubleshoot, and perform bench repairs on returned products. Assist customers with the operation and troubleshooting of products. Communicate with customers over the phone or via e-mail providing technical support. Process customer orders, assist customers with parts requests/orders, enter information, bill out work performed, maintain service log and other departmental records. Calibrate and clean products. Perform other duties as required.

Requirements and skills

• A.S. or equivalent in Electronics-related experience or technical training (Preferred)
• Able to read and interpret schematics.
• Working knowledge of basic test equipment, meters, oscilloscopes and digital multimeters.
• Knowledge of soldering.
• General working knowledge of computer applications in Microsoft Office and customer order entry in an ERP system
• Excellent customer service skills
• Strong organizational skills

Physical Requirements

Able to lift 50 lbs.

Working Conditions

Inside Monday - Friday, 7:30 AM to 4:30 PM

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Paid time off and paid holidays
• Ongoing training and professional development

We are Topcon. We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here.