Service Technician

Topcon Positioning Systems (Topcon); Bristol Township (Bucks County); On-site; USD 45,000 - 60,000; Full time

Job summary

Topcon Positioning Systems in Bucks County is seeking a technical support representative. The role focuses on providing technical assistance and troubleshooting for product users. You will perform repairs, assist with customer inquiries, and maintain service records.

The ideal candidate has an A.S. in Electronics or equivalent experience, must be knowledgeable in basic test equipment, and possess strong customer service skills. The working hours are from 7:30 AM to 4:30 PM, Monday to Friday.

Qualifications

• Technical support experience is essential.
• Ability to read and interpret schematics.
• Must have knowledge of soldering and test equipment.

Responsibilities

• Diagnose and perform repairs on products.
• Provide technical assistance to customers via phone or email.
• Process orders, maintain service logs, and handle customer inquiries.

Skills

Technical support

Troubleshooting

Customer service

Soldering

Organizational skills

Education

A.S. or equivalent in Electronics-related experience

Tools

Basic test equipment

Digital multimeters

Microsoft Office

ERP system

Job description

Summary

Provide technical support to customers and end-users of our products. Perform product bench analysis/diagnosis and repairs. Primary duties include troubleshooting and repairing products. Supports and responds to hardware questions from customers.

Essential Duties and Responsibilities

• Diagnose, test, troubleshoot, and perform bench repairs on returned products.


• Assist customers with the operation and troubleshooting of products.


• Communicate with customers over the phone or via e‑mail providing technical support.


• Process customer orders, assist customers with parts requests/orders, enter information, bill out work performed, maintain service log and other departmental records.


• Calibrate and clean products.


• Perform other duties as required.

Requirements and Skills

• A.S. or equivalent in Electronics-related experience or technical training.


• Able to read and interpret schematics.


• Working knowledge of basic test equipment, meters, oscilloscopes and digital multimeters.


• Knowledge of soldering.


• General working knowledge of computer applications in Microsoft Office and customer order entry in an ERP system.


• Excellent customer service skills.


• Strong organizational skills.

Physical Requirements

Able to lift 50 lbs.

Working Conditions

Inside.

Work Hours

7:30 AM to 4:30 PM, Monday to Friday.

EEO Statement

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.