Field Service Technician

Topcon Positioning Systems (Topcon); Maryland; On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) with employer match

Tuition reimbursement

Paid holidays, PTO, sick time

Job summary

Topcon Positioning Group is seeking a Field Service Technician to install, support, and optimize Topcon Machine Control systems on construction equipment. The role places you on job sites with contractors and operators, often traveling, to keep projects moving and ensure precision.

You will gain paid training and mentorship, with a clear path to senior technician, trainer, or sales engineering roles within a growing construction retail environment.

Qualifications

• High school diploma or trade school preferred.
• Field experience with heavy equipment construction machinery.
• Willingness to travel as needed.
• Valid driver's license with clean record.

Responsibilities

• Install and service Topcon Machine Control systems on dozers, motor graders, excavators, skid steers, and more.
• Troubleshoot complex hardware, software, hydraulic, and electronic systems to improve machine accuracy and performance.
• Research and diagnose technical issues to identify effective solutions.
• Provide pre-and post-sale technical support for customers and sales teams via on-site visits, phone, email, and remote tools.
• Represent the company professionally at customer job sites and build long-term relationships.
• Work outdoors in varied conditions: rain, heat, and cold are part of the job.

Skills

Mechanical aptitude

Technical aptitude

Troubleshooting electro-mechanical

Troubleshooting hydraulics

Customer-focused

Strong communication

Learning agility

Diagnostics software

Physical fitness

Driver's license

Education

High school diploma

Trade school preferred

Tools

Machine control installations

Diagnostics tools

Job description

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to www.topconcareers.com. Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name. Love working with your hands, being out in the field, and seeing the direct impact of your work? This role is perfect for technicians who enjoy travel, thrive on construction sites, and want to build a long-term career in construction technology, while still being home most weekends.

As a Field Service Technician, you’ll be the trusted technical expert working directly with contractors and equipment operators to install, support, and optimize cutting-edge Topcon Machine Control systems. You won’t always be stuck behind a desk, your “office” is the jobsite, alongside customers who rely on your expertise to keep projects moving.

Why This Role Stands Out Hands-on, field-based work on real construction equipment Travel-focused role with variety, typically home on weekends Clear growth path into advanced technical roles, senior technician, training, or sales support Paid training and mentorship-no prior machine control experience required Direct customer interaction-build relationships and become a go-to problem solver Cutting-edge technology in a growing construction retail environment

What You’ll Do

• Install and service Topcon Machine Control systems on:
  • Dozers
  • Motor Graders
  • Excavators
  • Skid Steers
  • Compactors
  • Pavers and Curb Machines
• Troubleshoot complex hardware, software, hydraulic, and electronic systems to improve machine accuracy and performance
• Research and diagnose technical issues to identify effective solutions
• Provide pre-and post-sale technical support for customers and sales teams via:
  • On-site visits
  • Phone
  • E-mail
  • Remote support tools
• Represent the company professionally at customer job sites and build long-term relationships
• Work outdoors in varied conditions: rain, heat, and cold are part of the job

What We’re Looking For

• Strong mechanical and technical aptitude
• Comfort troubleshooting electro-mechanical, hydraulic, and electronic systems
• Customer-first mindset with strong communication skills
• Quick learner who enjoys mastering new technology
• Intermediate computer skills (software navigation, diagnostics, documentation)
• Physically capable of:
  • Climbing onto large equipment
  • Lifting up to 75 pounds
• Willingness to travel as needed (travel fluctuates based on business demands)
• Valid Driver’s License with a clean driving record
• Education & Experience
• High school diploma or trade school preferred
• Field experience or prior work with:
  • Heavy equipment Construction machinery
  • Automotive, diesel, electrical, or mechanical systems
• Experience with machine control installations is a plus. but not required
• Willingness and aptitude to learn heavy equipment operation and advanced technology

Growth & Career Development

This isn’t a “dead-end” technician role. We invest in your development with:

• Ongoing technical training
• Exposure to advanced construction technology
• Opportunities to advance into senior technician, trainer, or sales engineering roles
• A respected position within a growing construction retail organization

Base Pay

Expected Base Pay Range: $28.00 to $34.00 Hourly

Benefits

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process. *Topcon time off policies can vary as well as roles which are exempt or non-exempt. For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards. For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

EEO Statement

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are Topcon. We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here.