Service Technician

K&Z Holdings - Pret A Manger; Harcourt (IA); On-site; USD 48,000 - 72,000; Full time

Job summary

K&Z Holdings - Pret A Manger is seeking a field service technician to perform diagnostics, maintenance, and repair work on agricultural and outdoor power equipment. You will operate tools, follow manuals, and ensure proper documentation of work orders.

The role requires the ability to work in the field, lift up to 75 lbs, and maintain a safe, organized workspace while delivering quality service to customers.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• Experience with diagnostics and repair work on heavy or agricultural equipment is desired.
• Ability to follow Technical Manual procedures and use special tools.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology.
• Participates in training and development.
• Conducts or supports customer clinics.

Skills

Diagnostics & repairs

Field service

Safety compliance

Documentation

Tools & equipment

Communication skills

Teamwork

CDL preferred

Education

High School Diploma or GED

Associates degree preferred

Tools

Service ADVISOR

Diagnostic tools

Technical manuals

Job description

Reports to: Service Manager / Store Manager

Purpose

Performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology
• Participates in all job-related training and development.
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Other tasks assigned by management

Experience, Education, Skills and Knowledge:

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Physical demands including lifting up to 75 lbs., walking, standing, and sitting.
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred