Application Technician

K C Nielsen Ltd (John Deere Dealer); Harcourt (IA); On-site; USD 60,000 - 78,000; Full time

Job summary

K C Nielsen Ltd (John Deere Dealer) in Harcourt, IA, seeks a skilled Service Technician to diagnose, repair and maintain agricultural and outdoor power equipment. You will follow John Deere manuals, document work orders, and contribute to field service and shop repairs while ensuring safety and quality.

Valid driver’s license is required; CDL is preferred. A high school diploma or GED is required, with an associate degree favored.

Qualifications

• Experience performing service repairs with measurable performance results.
• Experience with mechanical, electrical, and hydraulic systems on heavy equipment.
• Must have adequate toolset and be able to use diagnostic tools.

Responsibilities

• Performs diagnostics and repairs on agricultural and outdoor equipment.
• Maintains thorough documentation of diagnostics and repairs on work orders.
• Fields diagnostics/repairs as required and ensures timely submittal of information.
• Operates and maintains vehicles, tools, and equipment to perform duties.
• Adheres to safety rules and keeps work area neat and organized.
• Maintains knowledge of John Deere and competing products.

Skills

Diagnostics

Repair work

Documentation

Teamwork

Effective communication

Physical stamina

Tool proficiency

Standard safety practices

Education

High School Diploma or GED

Associate degree preferred

Tools

Service ADVISOR

Diagnostic tools

Job description

Reports to: Service Manager / Store Manager

Purpose

Performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology
• Participates in all job-related training and development.
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Other tasks assigned by management

Experience, Education, Skills and Knowledge

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Physical demands including lifting up to 75 lbs., walking, standing, and sitting.
• High School Diploma, GED, or equivalent experience required; Associate degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred