Service Technician

KCN (K.C. Nielsen Ltd); Harcourt (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

KCN (K.C. Nielsen Ltd) is seeking a Service Technician to diagnose, service, and repair agricultural equipment and outdoor power equipment.

You will perform field and shop diagnostics, document work, and uphold safety and quality standards. Qualified candidates have a high school diploma, prefer associates, and have experience with mechanical, electrical, and hydraulic systems, plus familiarity with Service ADVISOR and Deere products.

Qualifications

• Experience performing service repairs and maintenance on heavy equipment.
• Experience using manuals and procedures to guide repairs.
• Experience with mechanical, electrical, and hydraulic systems in off-road or heavy equipment.
• Experience operating diagnostic tools and basic computer functions.

Responsibilities

• Performs diagnostics and repairs on agricultural and outdoor power equipment.
• Maintains documentation of diagnostics and repairs in work orders.
• Follows safety rules and maintains a clean, orderly workspace.
• Operates and maintains vehicles and tools required for job duties.
• Keeps knowledge current on Deere and competitive products.
• Assists in customer clinics and field service as needed.

Skills

Diagnostics & Repairs

Service ADVISOR familiarity

Teamwork

Effective communication

Physical stamina

CDL preferred

Education

High School Diploma

Associates degree preferred

Tools

Service ADVISOR

Job description

Reports to: Service Manager / Store Manager

Purpose

Performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology
• Participates in all job-related training and development.
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Other tasks assigned by management

Experience, Education, Skills and Knowledge:

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Physical demands including lifting up to 75 lbs., walking, standing, and sitting.
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred