Application Technician

KCN (K.C. Nielsen Ltd); Harcourt (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

KCN (K.C. Nielsen Ltd) is seeking an empowered technician to diagnose and repair agricultural equipment and outdoor power equipment. You will perform field diagnostics, service repairs, and support customer clinics while ensuring accurate documentation on each work order and timely submission of information.

The role requires lifting up to 75 lbs, valid driver's license, and strong communication. Experience with Service ADVISOR and safety-first mindset are essential for success in this position.

Qualifications

• High School Diploma or GED; associate degree is a plus.
• Valid driver’s license; CDL preferred.
• Experience with diagnostics and repairs per Technical Manual.
• Ability to lift up to 75 lbs. and perform physical tasks.
• Strong written and verbal communication skills.

Responsibilities

• Diagnose and repair agricultural equipment and technology.
• Participate in job-related training and development.
• Support customer clinics and field diagnostics as required.
• Document diagnostics and repairs in work orders and submit on time.
• Operate and maintain vehicles, tools, and equipment for job duties.
• Maintain a clean, safe, and orderly work area.
• Follow safety rules and regulations at all times.
• Keep knowledge of John Deere and competitors up to date.
• Perform other tasks as assigned by management.

Skills

Diagnostics

Repairs

Documentation

Teamwork

Communication

Education

High School Diploma / GED

Associate degree preferred

Tools

Service ADVISOR

Job description

Reports to: Service Manager / Store Manager

Purpose

Performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology
• Participates in all job-related training and development.
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Other tasks assigned by management

Experience, Education, Skills and Knowledge

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Physical demands including lifting up to 75 lbs., walking, standing, and sitting.
• High School Diploma, GED, or equivalent experience required; Associate degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred