Service Technician

Jdccm; California (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Jdccm in California, Missouri is seeking a Service Manager or Service Location Manager to oversee service repairs and maintenance on agricultural and turf equipment. The role involves independently performing diagnostics and repairs while mentoring junior technicians.

Successful candidates will have experience with mechanical systems and tools, a valid driver's license, and a commitment to safety and quality. Join our team and contribute to delivering exceptional service and support to our customers.

Qualifications

• Must have experience meeting performance metrics in a service role.
• Experience with diagnostics on heavy equipment required.
• Must possess an adequate toolset for job responsibilities.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment.
• Mentor Service Technician Trainees and Technicians.
• Accountable for billable time and work order documentation.

Skills

Experience performing service repairs

Experience with mechanical, electrical, and hydraulic systems

Experience using Service ADVISOR or diagnostic tools

Effective communication skills

Ability to work cooperatively in a team

Education

High School Diploma or GED

Associates degree preferred

Tools

Diagnostic tools and equipment

Computer functions

Job description

Service Manager or Service Location Manager

Revenue Generating: Yes

Purpose

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment and technology
• Mentors Service Technician Trainees and Service Technicians
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred