Service Technician

RDO Equipment Co.; Grand Forks (ND); On-site; USD 38,572 - 57,859; Full time

Benefits offered by this job

Profit Sharing

Comprehensive Benefits Package

Training and Development Opportunities

Job summary

An established industry player is seeking a dedicated Service Technician to join their team in Grand Forks. This role involves diagnosing, repairing, and maintaining machinery to ensure high-quality service delivery. The ideal candidate will possess excellent mechanical skills and a strong commitment to customer service. You will work in a professional environment, adhering to safety regulations while contributing to a collaborative team. This position offers opportunities for training and career advancement, making it an exciting chance to grow your skills and expertise in a supportive setting. If you're passionate about machinery and eager to make a difference, this role is perfect for you.

Qualifications

• Excellent mechanical skills and strong customer service abilities are essential.
• Graduation from a related diesel technology program is preferred.

Responsibilities

• Diagnose, inspect, and repair machinery and components efficiently.
• Maintain a clean work area and care for all shop tools and equipment.

Skills

Mechanical Skills

Customer Service Skills

Organizational Skills

Communication Skills

Computer Skills

Education

Graduation from related diesel technology program

Tools

Hand Tools

Pneumatic Tools

Job description

$28 – $42+/ hour

Compensation & Benefits:

• Eligible for profit sharing which is based on department profitability and individual performance
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

This individual will be responsible for the effective repair of machinery and components at high levels of quality. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the Service Technician may work under direct supervision. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion.

Specific Duties Include:
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility.
• Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
• Excellent mechanical skills
• Trade-specific tooling, including hand and pneumatic tools
• Strong computer skills
• Excellent customer service skills
• Ability to assemble and perform maintenance functions on equipment
• Strong oral and written communication skills
• Strong organizational skills
• Graduation from related diesel technology program preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship