Field Service Technician - Great Falls

Make Choteau Home; Great Falls (MT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Eligible for profit sharing

Comprehensive benefits package

Training and development opportunities

Job summary

Make Choteau Home is looking for a Field Service Technician to effectively repair machinery at high quality levels. This role involves diagnosing, servicing, and documenting repairs while maintaining safety standards.

Ideal candidates will possess excellent mechanical and customer service skills, along with the ability to work with trade-specific tools. A diploma in diesel technology is preferred, and applicants must have the right to work in the U.S. The job may require overtime and weekend work when necessary.

Qualifications

• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

• Diagnose, inspect, recondition, repair, assemble, and service equipment.
• Document machine information and repairs completed on work order.
• Maintain a clean work area and care for all shop tools.
• Identify customer service opportunities.
• Maintain technical knowledge on all equipment sold.
• Follow all safety rules and regulations.
• Conduct self professionally in front of customers.
• Seek and participate in company-sponsored training.
• Maintain a positive working relationship with peers and management.
• Perform all other duties as assigned.

Skills

Excellent mechanical skills

Strong computer skills

Excellent customer service skills

Strong oral and written communication skills

Strong organizational skills

Education

Graduation from related diesel technology program

Tools

Trade-specific tooling, including hand and pneumatic tools

Job description

Description

Compensation & Benefits:

• Eligible for profit sharing which is based on department profitability and individual performance
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

This individual will be responsible for the effective repair of machinery and components at high levels of quality. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the Field Service Technician may work under direct supervision. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion.

Responsibilities

• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements

• Excellent mechanical skills
• Trade-specific tooling, including hand and pneumatic tools
• Strong computer skills
• Excellent customer service skills
• Ability to assemble and perform maintenance functions on equipment
• Strong oral and written communication skills
• Strong organizational skills
• Graduation from related diesel technology program preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship