Service Technician

FactoryFix; Fargo (ND); On-site; USD 45,000 - 60,000; Full time

Job summary

Farmer Brothers is seeking a Field Equipment Service Technician to install, service, repair and remove coffee brewing and beverage equipment for a designated customer base. You will manage parts inventory, complete service call closures, and document work precisely.

The role requires physical ability to lift up to 60 lbs, valid driver's license, and willingness to travel within a 100-mile radius with occasional after-hours/on-call shifts, including weekends.

Qualifications

• Minimum 3 years of mechanical/technical experience.
• Previous foodservice experience preferred.
• Valid driver’s license with clean driving record.
• Ability to travel within a 100+ mile radius of branch location.
• Ability to lift up to 60 lbs frequently.

Responsibilities

• Provide customer service installs, repair and removal of coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in On-Call service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for documentation and activity verification including call closure, detailed work performed, and signature of customer documents.
• Participate in planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication to customers and management.

Skills

Mechanical Troubleshooting Skills

Electrical Troubleshooting

Field Service

Education

High school diploma or GED

Job description

At Farmer Brothers, our Revive™ Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services. As a **Field Equipment Service Technician **you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.

• Typical Work Schedule: **Monday - Friday, 8:00 am - 4:30 pm, on-call required, including weekends
• Travel Requirements: **Driving of 100-mile radius in most markets, regional travel may be needed

Responsibilities

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in "On Call" service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• The ability to follow outlined service level agreements for customer programs
• The ability to manage and prioritize task to meet expectations

Education & Experience

• High school diploma or GED equivalent required
• Minimum of 3 years of Mechanical and technical experience required.
• Previous foodservice experience preferred.
• Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
• Valid driver’s license with clean driving record
• Able to travel within 100+ mile radius of branch location
• Ability to problem solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.

Personal & Professional Skill Sets

• Good oral and written communication skills
• Good customer service skills
• Able to be fully supportive and stand behind business goals.
• Readily identifies issues, problems or opportunities.
• Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job.
• Is aware of impact self has on others.
• Use active listening and communicates effectively with customers or management.
• Ability to identify new opportunities and proactively work to grow the business.
• Able to build rapport and cooperative relationships with customers
• Use sound business judgement.
• Decision making skills.
• Able to work independently with little supervision.
• Collaboration

You should be proficient in:

• Mechanical Troubleshooting Skills
• Electrical Troubleshooting
• Electrical Repair