Beverage Brewing Systems Field Service Specialist

Farmer Brothers; Runnemede (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Farmer Brothers Revive Service & Restoration is seeking a capable field service technician. The role involves installing, servicing, and documenting commercial coffee and beverage equipment at customer sites, with a primary focus on reliability and customer satisfaction.

Expect travel within a 100+ mile radius, weekend on-call rotation, and hands-on work across electrical, plumbing, HVAC/R, and boiler systems.

Qualifications

• High school diploma or equivalent is required.
• At least 3 years of mechanical/technical experience is preferred.
• Foodservice background is a plus.
• Experience in electrical, plumbing, HVAC or using test meters is a plus.
• Valid driver’s license with a clean driving record is required.
• Willingness to travel within a 100+ mile radius of the branch.

Responsibilities

• Arrive prepared with parts inventory and a prioritized route plan.
• Install, remove, and commission commercial coffee and beverage dispensing equipment at customer sites.
• Perform scheduled PMs, unscheduled repairs, and occasional emergency calls.
• Conduct site surveys and assist in multi-unit installations.
• Troubleshoot electrical, mechanical, HVAC/R, pneumatics, and boiler issues; read schematics and wire equipment safely.
• Close service calls with detailed documentation, parts used, and customer signatures.
• Maintain replenishment levels for spare parts and restock per guidelines.
• Communicate clearly with customers and internal teams; relay feedback and requests.

Skills

Mechanical experience

Electrical knowledge

HVAC/R knowledge

Customer service

Safety awareness

Travel readiness

Problem solving

Education

High school diploma or equivalent

Tools

Test meters

Job description

Step into the field with Farmer Brothers Revive™ Service & Restoration

Schedule & Coverage

• Typical work hours: Monday–Friday, 7:30 a.m. – 4:30 p.m.
• On-call rotation required, including weekends
• Primary driving radius: approximately 100 miles in most markets; regional travel as needed

What a day can look like

• Arrive prepared with the right parts inventory and a prioritized route plan.
• Install, remove, and commission commercial coffee and beverage dispensing equipment at customer sites.
• Handle scheduled PMs, unscheduled repairs, and occasional emergency calls with poise and speed.
• Conduct site surveys and assist in planning and executing multi-unit installs.
• Troubleshoot mechanical, electrical, HVAC/R, pneumatics, and boiler-related issues; read electrical schematics and wire equipment safely.
• Close each service call with thorough documentation—work performed, parts used, accurate invoices—and secure required customer signatures.
• Maintain replenishment levels for spare parts, restocking per guidelines.
• Communicate clearly with customers and internal teams; relay customer feedback and requests.
• Honor service level agreements and manage priorities to meet expectations.

Qualifications

• High school diploma or equivalent
• At least 3 years of mechanical/technical experience
• Foodservice background preferred
• Experience in electrical, plumbing, HVAC, or using test meters preferred
• Valid driver’s license with a clean driving record
• Comfortable traveling within a 100+ mile radius of the branch
• Strong problem-solving and equipment diagnostic ability
• Ability to lift up to 60 lbs frequently
• Capable of handling both planned and unplanned work: PMs, installs, surveys, emergency calls

How you work

• Clear written and verbal communicator with excellent customer service skills
• Business-minded: sound judgment, solid decisions, and alignment with company goals
• Proactive in spotting issues and opportunities; able to work independently
• Collaborative partner who builds rapport and long-term relationships
• Attentive listener who understands impact on others and adapts accordingly

Technical strengths you bring

• Customer service, field service readiness, and safety-first mindset (Workplace Safety & EHS Management)
• Preventive maintenance planning and execution
• HVAC/R systems: service, install, troubleshoot, and repair
• Mechanical troubleshooting; mechanical systems and component repair
• Food & Beverage manufacturing familiarity; FSQA awareness
• Electrical installation, troubleshooting, and repair; equipment installation & wiring
• Reading electrical schematics and performing machine safety inspections
• Pneumatics and boiler troubleshooting
• Equipment diagnostics, maintenance, and repair across beverage brewing platforms

Join Revive™ to keep brewing programs reliable and customers delighted—one well-executed service call at a time.