Service Technician

NextGen Security; Charlotte (NC); On-site; CAD 104,000 - 152,000; Full time

Benefits offered by this job

Company vehicle

Full benefits package

Vacation

Cell phone Allowance

Job summary

NextGen Security is seeking an experienced electronic security service technician to join our fast-growing and dynamic team. The Senior Service Technician will service, maintain, troubleshoot, program, test and repair enterprise-level electronic security systems for healthcare, higher education, utilities, pharmaceutical, data centers, technology and oil & gas customers.

This role acts as a technical leader in the field, providing advanced support primarily for Access Control, Video

Qualifications

• Minimum 5 years installing and maintaining enterprise-level security systems.
• Experience with access control and video management systems.
• Technical/electrical background and strong problem-solving.
• Ability to work independently with minimal supervision.
• Familiar with local electronic security codes and safety standards.

Responsibilities

• Service, maintain, troubleshoot, program, test and repair security systems.
• Lead advanced support for access control and video surveillance.
• Ensure systems operate reliably and maintain customer relations.
• Travel may be required and after-hours service calls.

Skills

Access control

Video surveillance

Technical background

Problem solving

Independent work

Industry codes

Tools

Genetec

Lenel

Software House

ProWatch

Job description

Job Summary

NextGen Security LLC

Company

NextGen Security,LLC

Location

Charlotte, NC

Industries

Security and Surveillance

Job Type

Full Time

Employee

Years of Experience

3+years ofserviceexperience insecurityindustryor technical background.

Career Level

Entry Level to Experienced

Exemption

Non-exempt

Service Technician

What we’re looking for:

We are seeking an experienced electronic security service technician to join ourfast-growingand dynamic team.

What you’ll be doing:

The Senior Service Technicianis responsible forthe service, maintenance, troubleshooting, programming,testingand repair of enterprise level electronic security systems for Healthcare, Higher Education, Utilities, Pharmaceutical, Data Center & Technology and Oil & Gas customers. This role serves as a technical leader in the field, providing advanced supportmainly forAccess Control, Video Surveillance, and related low-voltage systems. The Senior Service Technician ensures systemsoperatereliably,maintainsstrong customer relationships, and supports the operation team when needed. Some travel may berequired, along with after-hoursservice calls.

What you bring to the table:

• Minimum of 5 years of experience with installing andmaintaining:

• Enterprise-level access control systems.

• Enterprise-level video management systems (IP-based and analog).

• Technical/electrical background.

• Superior problem solving and communication skills.

• Work independently with minimal supervision.

• Familiarization with local electronic security codes and industry standards.

• Understanding and ability to work safely in a chemical plant environment.

• Ability to safelyoperatea company vehicle.

Preferred but Not Required

• Access Control System Vendor Certifications in Software House, Genetec, ProWatch and/or Lenel.

• Video Management System Vendor Certifications in Genetec, Avigilon,Exaqc,MaxPro, and/or Milestone.

• Intrusion Detection System Vendor Certifications inSenstar/Optellios, and/or FFT.

• Networking and IT knowledge.

• TWIC Cardholder.

• Experience in computer operating systems, networkdesignand implementation.

What we bring to the table:

• Compensationbasedupon background and experience.

• Company vehicle.

• Full benefits package.

• Vacation.

• Cell phone Allowance.

We are an equal opportunity employer and drug- freeworkplace. Pre-employmentdrug screens and background checks will be conducted.Employees are subject to appropriate routine drug screens, based on job classification.

More About Us

NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our companyaccomplishesthis by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industryexpertisewith single site, multi-facility, plant-wide, campus-wide, regional,nationaland international security projects.If thatwasn’tconvincing enough, check out what our employees say about working at NextGen:https://www.youtube.com/watch?v=qLQVPTlAlJM