Service Technician (Mechanical/Electrical)

DNOW; Austin (TX); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive salary + bonus

401(k) / Retirement savings

Medical, dental, vision, life and disa

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Zusammenfassung

DNOW is seeking a Field Service Technician to deliver reliable on-site service and strong customer support. You will manage installation, maintenance, and repairs, diagnose issues, and generate detailed service reports while coordinating with the technical team.

The role requires a high school diploma, solid communication skills, and the ability to troubleshoot equipment. You must be able to work flexible shifts, operate field automation systems, and build positive relationships with customers.

Qualifikationen

• High School diploma or equivalent in work experience.
• Excellent interpersonal skills, proficient in oral and written communications.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to work flexible shifts and adapt to changing schedules.

Aufgaben

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle in a safe manner and use field automation systems.
• Follow all company’s field procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers.

Kenntnisse

Interpersonal skills

Communication skills

Troubleshooting

Problem solving

Flexible shifts

Mobile tools

Ausbildung

High school diploma

Tools

Mobile tools & apps

Jobbeschreibung

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

A Field Service Technician who is a self-starter that will deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• ~ Competitive Salary + bonus
• ~401(k)/ Retirement savings
• ~ Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• ~ Career growth opportunities
• ~ Friendly work environment
• ~ Paid vacation/holidays