Field Service Technician - Northeast Wisconsin

Key Technical Solutions, Inc; Wisconsin; On-site; USD 39,000 - 58,000; Full time

Job summary

Key Technical Solutions, Inc. is seeking a Field Service Technician for Northeast Wisconsin to support commissioning, installation, start-up, warranty, and service trips across North America.

The role involves direct customer engagement and complex electrical/electro-mechanical work. You will install and maintain electrical control systems, modify prototypes, set up test equipment, and train customers while traveling up to 60%.

Qualifications

• Experience with Rockwell Allen-Bradley PLC/HMI programming.
• Servo programming experience.
• Mechanical knowledge of machines and tools, including design and maintenance.
• Ability to read electrical schematics and drawings.
• Basic arithmetic/algebra/geometry.
• Knowledge of electronics and processors.

Responsibilities

• Provide technical assistance and resolution for electrical problems before, during, and after shipment of machinery.
• Install and maintain electrical control systems.
• Modify electrical prototypes, parts, assemblies, and systems to correct deviations.
• Set up and operate test equipment and record results.
• Assemble electrical/electronic systems per engineering data.
• Commissioning, start-up, and repair/refurbishment of complex equipment at customer sites.
• Collaborate with engineers to identify and resolve problems.
• Instruct/train customers in correct equipment operation.
• Maintain troubleshooting records and produce clear technical reports.
• Modify and maintain PLC/HMI programs.
• Remote troubleshooting and site support.
• When not traveling, work in shop on wiring, panel building, programming, and testing.
• Other duties as assigned.

Skills

Rockwell Allen-Bradley PLC/HMI

Servo programming

Mechanical knowledge

Reading schematics/drawings

Arithmetic/geometry basics

Electronic/electronics knowledge

Production/processing knowledge

Hand tools

Independent work

Customer-focused

English proficiency

Job description

Field Service Technician - Northeast Wisconsin

The Field Service Technician is the primary point of contact for our client's customers. This customer-facing role supports external and internal customer through commissioning, installation, start-up, warranty, and customer-paid service trips throughout the US, Canada, and occasionally internationally.

Scope of Responsibilities:

• Provide technical assistance and resolution when electrical problems are encountered before, during, and after the shipment of custom automated high-speed machinery.
• Install and maintain electrical control systems.
• Modify electrical prototypes, parts, assemblies, and systems to correct functional deviations.
• Set up and operate test equipment to evaluate performance of developmental parts, assemblies, or systems under simulated operating conditions, and record results.
• Assemble electrical and electronic systems and prototypes according to engineering data.
• Additional duties include commissioning, start-up, and repair/refurbishment of complex and sophisticated electronic and mechanical equipment in customer’s plants.
• Collaborate with electrical engineers and other personnel to identify, interpret, define, analyze, and resolve problems.
• Instruct/train customer personnel in the correct operation of equipment.
• Maintain clean and accurate troubleshooting records in the service database, and produce clear, complete, and accurate technical reports in a timely manner.
• Modify and maintain PLC and HMI programs.
• Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.
• When not traveling, work in the shop performing machine wiring, panel building, programming, and testing duties.
• Perform other duties as assigned.

Travel Requirement:

• Ability to travel 20-60% of the time as required.

Job Description

Field Service Technician

The Field Service Technician is the primary point of contact for our client's customers. This customer-facing role supports external and internal customer through commissioning, installation, start-up, warranty, and customer-paid service trips throughout the US, Canada, and occasionally internationally.

Scope of Responsibilities:

• Provide technical assistance and resolution when electrical problems are encountered before, during, and after the shipment of custom automated high-speed machinery.
• Install and maintain electrical control systems.
• Modify electrical prototypes, parts, assemblies, and systems to correct functional deviations.
• Set up and operate test equipment to evaluate performance of developmental parts, assemblies, or systems under simulated operating conditions, and record results.
• Assemble electrical and electronic systems and prototypes according to engineering data.
• Additional duties include commissioning, start-up, and repair/refurbishment of complex and sophisticated electronic and mechanical equipment in customer’s plants.
• Collaborate with electrical engineers and other personnel to identify, interpret, define, analyze, and resolve problems.
• Instruct/train customer personnel in the correct operation of equipment.
• Maintain clean and accurate troubleshooting records in the service database, and produce clear, complete, and accurate technical reports in a timely manner.
• Modify and maintain PLC and HMI programs.
• Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.
• When not traveling, work in the shop performing machine wiring, panel building, programming, and testing duties.
• Perform other duties as assigned.

Travel Requirement:

• Ability to travel 20-60% of the time as required.

Desired Education and Skills:

• Programming software knowledge; Rockwell Allen-Bradley PLC, HMI and Servo programming.
• Mechanical knowledge; machines and tools, including their design, use, repair, and maintenance.
• Mathematical Knowledge; basic arithmetic/algebra/geometry
• Computer and electronics knowledge; processors, electronic equipment, and computer hardware and software, including applications and programming.
• Production and processing knowledge; raw materials, production processes, quality control, costs, and techniques for maximizing the effective manufacture of equipment.
• Ability to use basic hand tools.
• High level of professionalism; reacts well under pressure, treats others with respect.
• Capable of working independent and follows through on commitments.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to read and understand electronic schematics and drawings.
• Ensure accuracy and completeness.
• Customer-focused, self-starter.
• Ability to work in a fast-paced, fluid environment with varied temperature conditions.
• Engage and follow up with customers.