Field Service Technician

Associates Systems LLC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) savings plan

Long term disability coverage

Life and accident insurance

Vacation and PTO

Job summary

Associates Systems LLC is seeking a Field Service Technician to install, commission, and service mechanical and electrical systems at customer sites. You will diagnose faults, perform preventive maintenance, and support customers with training and on-site guidance.

Travel is approximately 50% domestically and internationally; candidates should hold a valid passport and driver’s license. PLC experience and the ability to read schematics are highly valued in this role.

Qualifications

• Technical diploma, associate degree, or certification in Electrical Engineering Technology, Mechanical Technology, Industrial Maintenance, Mechatronics, or related field preferred.
• 2+ years of field service, industrial maintenance, equipment installation, or technical support roles within OEM or industrial environments.

Responsibilities

• Install, commission, and start-up equipment at customer facilities.
• Troubleshoot, diagnose, maintain, and repair mechanical, electrical, and electromechanical systems.
• Verify equipment performance during commissioning and ensure compliance with specifications.
• Perform system testing, calibration, and functional verification during installation and service.
• Provide on-site technical support and training to customers on operation, maintenance, and safety procedures.
• Document service work, installation reports, commissioning results, and maintenance activities accurately.

Skills

Troubleshooting

PLC experience

Preventive maintenance

Electrical/MECH systems

Documentation

Customer support

Reading schematics

Safety procedures

Education

Technical diploma / associate degree in Electrical or Mechanical Technology

Tools

PLC controllers

Industrial controls

Diagnostics equipment

Job description

Field Service Technician
Responsible for supporting company equipment through installation, commissioning, maintenance, troubleshooting, and repair of mechanical and/or electrical systems at customer sites. Ensure equipment is installed correctly, operates to specification, and is properly serviced throughout its lifecycle.

• Install, commission, and start-up company equipment and systems at customer facilities.
• Perform troubleshooting, diagnostics, maintenance, and repair of mechanical, electrical, and electromechanical systems.
• Verify equipment performance during commissioning to ensure compliance with engineering specifications and customer requirements.
• Conduct system testing, calibration, and functional verification during installation and service activities.
• Provide on-site technical support and training to customers on equipment operation, maintenance, and safety procedures.
• Interpret technical drawings, schematics, manuals, and wiring diagrams to support service and installation activities.
• Document service work, installation reports, commissioning results, and maintenance activities accurately and timely.
• Diagnose and resolve equipment failures, breakdowns, and operational issues in a timely and efficient manner.
• Collaborate with Engineering, Production, and Quality teams to resolve technical issues and implement improvements.
• Support preventive maintenance programs and recommend corrective actions to improve equipment reliability.
• Assist in identifying root causes of equipment failures and support corrective action and engineering feedback processes.
• Ensure all work is performed in compliance with safety standards, company procedures, and
• Travel to customer sites as required to support installations, service calls, and emergency repairs.

• Technical diploma, associate degree, or certification in Electrical Engineering Technology, Mechanical Technology, Industrial Maintenance, Mechatronics, or related field preferred.
• 2+ years of experience in field service, industrial maintenance, equipment installation, or technical support roles within OEM or industrial environments.
• Experience with commissioning and startup of industrial machinery or equipment a plus.
• Experience working with PLC-controlled systems, industrial controls, or manufacturing equipment preferred.
• Valid driver’s license and passport required; ability to travel extensively to customer sites, nationally and internationally.

Travel about 50% Domestic and international
Valid passport or eligible for a passport
PLC experience a plus not a must (Ability to trouble shoot PLCs a plus)
Benefits offered: health, dental, and vision insurance; a 401(k) savings plan; long term disability coverage; and life and accident insurance. Vacation and PTO time off, paid holidays and any applicable federal and state sick leave.
Physical Demands
Employees must be able to communicate effectively, operate tools and equipment, and safely perform physical tasks in an active industrial environment. Essential functions include standing, walking, sitting, reaching, bending, stooping, kneeling, crouching, climbing, and occasionally crawling, as well as safely lifting and/or moving up to 50 lbs. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. All employees are expected to support plant operations as needed while following all safety policies and procedures.