Service Technician

Topcon Positioning Systems, Inc; Bristol Township (Bucks County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with match

HSA/BSA options

Life insurance

Disability insurance

EAP

Paid time off

Professional development

Job summary

Topcon Positioning Systems, Inc in Bristol, PA is seeking an entry-level Technical Service Associate. You will gain hands-on training in diagnostics, troubleshooting, repairs, calibration, and customer support for our electronics products.

The role emphasizes mechanical aptitude and eagerness to learn, with opportunities to grow into a skilled technician within Topcon’s technical service team. Monday–Friday onsite in Bristol.

Qualifications

• Associate degree in Electronics or related field is a plus.
• Entry-level candidates encouraged to apply; prior repair experience not required.
• Ability to read schematics and use test equipment.
• General computer skills including Microsoft Office and data entry.

Responsibilities

• Diagnose, test, troubleshoot, and perform bench repairs on returned products.
• Assist customers with operation and troubleshooting of products.
• Communicate with customers via phone and email for technical support.
• Process orders, parts requests, service records and work orders.
• Enter information into company systems and maintain service logs.
• Calibrate, clean, inspect and prepare products for return to customers.
• Participate in ongoing training to develop product knowledge and repair skills.
• Perform other duties as assigned.

Skills

Interest in electronics

Mechanical systems

Troubleshooting

Hands-on technical work

Customer service

Communication skills

Attention to detail

Eagerness to learn

Education

Associate degree in Electronics or related technical field

Tools

Digital multimeters

Oscilloscopes

ERP systems

Microsoft Office

Job description

Bristol, PA

Full time

JR106893

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).

We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.

To learn more about Topcon career opportunities go to www.topconcareers.com .

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Ourvast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty.16 locations, covering 20 states. Solutions Is Our Middle Name.

Summary

Provide technical support to customers and end-users of our products. This is an entry-level position that offers hands-on training in product diagnostics, troubleshooting, repairs, calibration, and customer support. The successful candidate will be mechanically inclined, eager to learn, and interested in developing a career in technical service and electronics repair.

Essential Duties and Responsibilities

• Diagnose, test, troubleshoot, and perform bench repairs on returned products.

• Assistcustomers with the operation and troubleshooting of products.

• Communicate with customers via phone and email to provide technical support and assistance.

• Process customer orders, parts requests, service records, and work orders.

• Enter information into company systems, bill completedwork, andmaintain service logs and departmental records.

• Calibrate, clean, inspect, and prepare products for return to customers.

• Participate in ongoing technical training to develop product knowledge and repair skills.

• Perform other duties as assigned.

Requirements and Skills

• Associatedegree in Electronicsorrelated technical field, or equivalent combination of education, training, and experienceis a plus.

• Entry-level candidates are encouraged to apply. Prior professional repair experience is notrequired.

• Interestin electronics, mechanical systems, troubleshooting, and hands-on technical work.

• Ability and willingness to learn how to read and interpret schematics.

• Ability and willingness to learn the use of test equipment such as digital multimeters, oscilloscopes, and other diagnostic tools.

• Basic soldering experience or willingness to learn.

• General computer skills, including Microsoft Office and data entry in an ERP or business system.

• Strong customer service and communication skills.

• Strong organizational skills and attention to detail.

• Positive attitude, dependable work ethic, and eagerness to learn.

Career Development

This position is designed as an entry point into our technical service team. Through hands-on training, mentorship, and product-specific instruction, employees will develop the skills necessary to become highly skilled technicians capable of diagnosing, repairing, and supporting a wide range of products.

Physical Requirements

• Able to lift 50 lbs.

Working Conditions

• Inside
• Monday - Friday, 7:30 AM to 4:30 PM

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Paid time off and paid holidays
• Ongoing training and professional development

We are Topcon

We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services.

We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow.

Learn more here (https://vimeo.com/344308498) .