Technical Support Specialist

Topcon Healthcare; Oakland (NJ); On-site; USD 36,000 - 41,000; Full time

Job summary

Topcon Healthcare in Oakland, NJ seeks a proficient, customer-oriented Technical Support Specialist to join our support team on a 100% onsite basis at our headquarters in Oakland, NJ. This role delivers technical assistance, resolves inquiries, and supports global projects for our product range.

Responsibilities include client assistance via telephone, in-house and on-site troubleshooting, remote support, and escalation handling. Strong IT knowledge and flexible hours are valued.

Qualifications

• BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
• Preferred engineering degree such as Biomedical, Electrical, or Mechanical.
• Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft Office.
• Good written & verbal communication skills.
• Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems.
• Must have detailed follow up skills.
• Must be able to work flexible hours.
• Spanish speaking a plus
• Strong IT background

Responsibilities

• Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
• Troubleshoot and repair Topcon products in house and at the customer’s site.
• Provide remote assistance via internet connection or phone.
• Provide technical and clinical support to customers, distributors and employees.
• Work under minimal supervision.
• Complete issues escalated by the support team (Open/track RMA's for repair.)

Skills

Good written & verbal communication

Strong IT background

SQL knowledge

Networking basics

MS Windows & MS Office

Education

BS/AS in Electronic Technology or Biomedical Technology or Computer Science

Job description

• Work under minimal supervision.
• Good written & verbal communication skills.

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

Learn more about working with us at topconcareers.com

We are seeking a proficient, customer-oriented Technical Support Specialist to join our dedicated support team! This pivotal role delivers skillful technical assistance to our customers, resolves inquiries effectively, ensures seamless interactions with our range of products/services, and supports newly implemented projects on a global level. This role is 100% onsite and based out of our headquarters in Oakland, NJ.

Job Duties

• Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
• Troubleshoot and repair Topcon products in house and at the customer’s site.
• Provide remote assistance via internet connection or phone.
• Provide technical and clinical support to customers, distributors and employees.
• Work under minimal supervision.
• Complete issues escalated by the support team (Open/track RMA's for repair.)

Job Requirements

• BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
• Preferred engineering degree such as Biomedical, Electrical, or Mechanical
• Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
• Good written & verbal communication skills.
• Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems.
• Negotiation, people, and critical thinking skills.
• Ability to deal effectively with customers.
• Knowledge of medical device preventative maintenance and repair
• Must have detailed follow up skills.
• Must be able to work flexible hours.
• Spanish speaking a plus
• Strong IT background

Base Pay

Expected Base Pay Range: $26.00 to $30.00 Hourly

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.

Benefits*

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process.

• Topcon time off policies can vary as well as roles which are exempt or non-exempt. For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards. For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

EEO Statement

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.