Technical Support Specialist

Topcon Positioning Systems (Topcon); Oakland, Northern (NJ, KY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k) plan with employer match

Tuition Reimbursement

Other perks and benefits

Paid holidays

Paid personal time off

Paid sick time

Job summary

Topcon Healthcare in Oakland, NJ seeks a proficient Technical Support Specialist to join our global support team. This 100% onsite role focuses on delivering skilled technical assistance, resolving inquiries, and ensuring seamless interactions across our product range.

You will provide remote and on-site support, troubleshoot equipment, and escalate issues while maintaining strong communication with customers, distributors, and colleagues. A related degree and IT background are preferred.

Qualifications

• BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
• Preferred engineering degree such as Biomedical, Electrical, or Mechanical.
• Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft Office.
• Good written & verbal communication skills.
• Good organization skills.
• Must be able to multitask, quickly analyze and resolve specific problems.
• Negotiation, people, and critical thinking skills.
• Ability to deal effectively with customers.
• Knowledge of medical device preventative maintenance and repair.
• Must have detailed follow up skills.
• Spanish speaking a plus.
• Strong IT background.

Responsibilities

• Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
• Troubleshoot and repair Topcon products in house and at the customer’s site.
• Provide remote assistance via internet connection or phone.
• Provide technical and clinical support to customers, distributors and employees.
• Work under minimal supervision.
• Complete issues escalated by the support team (Open/track RMA's for repair.)

Skills

SQL

Networking

Microsoft Windows

Microsoft Office

Customer service

Multitasking

Problem solving

Negotiation

Interpersonal

IT background

Spanish

Education

BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent

Preferred engineering degree such as Biomedical, Electrical, or Mechanical

Job description

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

We are seeking a proficient, customer-oriented Technical Support Specialist to join our dedicated support team! This pivotal role delivers skillful technical assistance to our customers, resolves inquiries effectively, ensures seamless interactions with our range of products/services, and supports newly implemented projects on a global level. This role is 100% onsite and based out of our headquarters in Oakland, NJ.

Job Duties:

• Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
• Troubleshoot and repair Topcon products in house and at the customer’s site.
• Provide remote assistance via internet connection or phone.
• Provide technical and clinical support to customers, distributors and employees.
• Work under minimal supervision.
• Complete issues escalated by the support team (Open/track RMA's for repair.)

Job Requirements:

• BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
• Preferred engineering degree such as Biomedical, Electrical, or Mechanical.
• Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office.
• Good written & verbal communication skills.
• Good organization skills.
• Must be able to multitask, quickly analyze and resolve specific problems.
• Negotiation, people, and critical thinking skills.
• Ability to deal effectively with customers.
• Knowledge of medical device preventative maintenance and repair.
• Must have detailed follow up skills.
• Must be able to work flexible hours.
• Spanish speaking a plus.
• Strong IT background.

Base Pay: Expected Base Pay Range: $26.00 to $30.00 Hourly The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full‑time schedule.

Benefits:

• medical
• dental
• vision
• life insurance
• disability insurance
• tax saving spending accounts
• 401(k) plan with employer match
• tuition reimbursement
• other perks and benefits
• time off for our employees to recharge
• paid company holidays
• paid personal time off
• paid sick time that meets or exceeds state/local requirements
• Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

EEO Statement: We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology. A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.