Field Service Technician

Yaskawa America, Inc. / Motoman; Miamisburg (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Yaskawa America, Inc. / Motoman is seeking a Field Service Technician to provide customer service in counseling, installation, repair, and maintenance of robotic systems across the US. The role requires troubleshooting skills and the ability to travel.

Qualified candidates will have an Associate's degree and relevant experience in robotic or electromechanical systems. Yaskawa offers an inclusive workplace environment with opportunities for growth and training.

Qualifications

• 2-3 years of related experience in troubleshooting and repair of robotic or electromechanical systems.
• Ability to perform each essential duty satisfactorily.
• Valid driver's license and full coverage automobile insurance.

Responsibilities

• Perform preventive and emergency repair procedures.
• Responsible for safety at in-house and customer sites.
• Provide technical training to other Field Service Technicians.
• Generate and follow up on service trip reports.

Skills

Troubleshooting

Customer service

Safety management

Teamwork

Technical training

Education

Associate's degree in a relevant field

Tools

Robotic systems

Electromechanical systems

Job description

This position has the potential to be remote from various locations across the US.

SUMMARY

Under indirect supervision, provide customer service in the areas of counseling, installation, repair, maintenance and modifications of a wide variety of robotic systems and devices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform preventive and emergency repair procedures, completing required reports and satisfying customer needs through practical field experience and in-depth company training programs.
• Responsible for safety (in house and at customer site). In-depth troubleshooting of broad range of robotic systems, preventative maintenance of robots / controllers / related equipment.
• In‑depth repair of robots, controllers and related equipment.
• Continue to refine customer relation skills.
• Provide technical training to other Field Service Technicians.
• Generate and follow up on service trip reports.
• Communicate, attack and resolve safety / service related issues via verbal and written reports.
• Refer Sales / Service leads.
• Coordinate service support efforts with Regional Sales Managers.
• Must be able to travel. Must have a valid driver's license and full coverage automobile insurance.
• Promote teamwork and foster exemplary work environment. Interface with co‑workers in a manner that enhances employee satisfaction.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associates degree (A. A.) from a college or university and two to three years of related experience in troubleshooting and repair of robotic or electromechanical systems, or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, stand, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, stoop, kneel, crouch, or crawl, taste or smell, and occasionally walk and climb or balance. The employee must regularly lift and / or move up to 25 pounds, frequently lift and / or move up to 50 pounds, and occasionally lift and / or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to risk of electrical shock. The employee occasionally works in high, precarious places and is occasionally exposed to wet and / or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and extreme heat. The noise level in the work environment is usually moderate. Duties may require the occasional use of / contact with / exposure to various hazardous materials (such as, but not limited to grease, oils, lubricants, paint, thinner, parts cleaner, etc.). Employees should have basic awareness of hazardous materials cautions. Those directly using the materials must have specific knowledge of material in use.

Yaskawa is an EEO employer of minorities / females / disabled / veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.