Service Technician

Shape Process Automation; Auburn Hills (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Shape Process Automation is seeking an on-site Service Technician to support SPA robotic systems across North America. You will handle hotline and daytime phone support, perform preventative maintenance, and troubleshoot mechanical, electrical, and software aspects of robots and SPA systems.

The role requires travel up to 75% and a high school diploma or GED. Strong communication and problem-solving abilities are essential for customer training and maintaining relationships.

Qualifications

• Excellent written and verbal communication skills.
• Willingness to travel across North America.
• General mechanical knowledge and problem solving.
• General electrical knowledge for robotics systems.
• Programming and/or troubleshooting Fanuc robots or similar brands.
• Computer skills including MS Office and basic DOS commands.

Responsibilities

• Operate SPA 24-hour Hotline support.
• Provide SPA daytime phone support.
• Perform robot preventative maintenance.
• Perform SPA system preventative maintenance.
• Program and troubleshoot robot paths.
• Troubleshoot and repair robot mechanical/electrical systems.
• Troubleshoot and repair SPA system mechanical/electrical elements.
• Troubleshoot and repair robot software.
• Troubleshoot and repair SPA system software.
• Train customers on operation and maintenance.
• Maintain excellent customer relations.
• Travel across North America.

Skills

Excellent communication

Willingness to travel

General mechanical knowledge

General electrical knowledge

Fanuc robot programming/troubleshoot

MS Office and basic DOS

Proactive and adaptable

Education

High School Diploma/GED

Job description

Position Specifics

Reports to

Technical Service Supervisor

FLSA Status

Non-Exempt

Job Category

Service

Applicable to Which Companies

All

Summary

To provide legendary customer service of SPA robotic systems in support of our customer expectations and SPA Corporate Mission and Goals.

Complete customer support of SPA equipment both at SPA and at customer sites across North America.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate SPA 24-hour Hotline support.
• SPA daytime phone support.
• Robot preventative maintenance.
• SPA system preventative maintenance.
• Robot path programming.
• Robot mechanical troubleshooting and repairs.
• SPA system mechanical troubleshooting and repairs.
• Robot electrical troubleshooting and repairs.
• SPA system electrical troubleshooting and repairs.
• Robot software troubleshooting.
• SPA system software troubleshooting.
• Customer training.
• Maintaining excellent customer relations.
• Travel across North America.

Regular and predictable attendance is an essential function of this position.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

TRAVEL

Travel is estimated up 75%.

LOCATION

This position is on-site.

Qualifications

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

• Excellent written and verbal communication skills.
• Willingness to travel.
• General mechanical knowledge.
• General electrical knowledge.
• Programming and/or troubleshooting knowledge of Fanuc robots (another robot brand knowledge is a plus).
• Computer skills including MS Office and basic DOS commands.
• “Whatever it takes” type of attitude.

EDUCATION And EXPERIENCE

• High School Diploma/GED

Certificates, Licenses And Registrations

None required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and perform repetitive tasks; must have manual dexterity; must have excellent hand-eye coordination; may be required to differentiate between colored wires, tabs, and electrical/electronic components; must wear safety glasses and safety boots; must be able to lift up to 50 pounds at times; must be able to bend, squat, stoop, kneel, and perform moderate lifting; may be required to sit for long periods of time travelling to and from job site.