Service Team Lead: Lead, Mentor & Elevate Customer Service

Meijer; Cincinnati (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a store leadership professional to plan, direct, and supervise day-to-day operations across departments. You will mentor team members, drive sales, and ensure customer needs are met promptly while upholding company standards.

The role emphasizes staffing, development of career paths, disciplinary actions, and accountability for both customer service and financial performance. A strong focus on training and safety is essential to sustain Meijer’s retail leadership model.

Qualifications

• 2-3 years of related retail experience.
• One year of management experience.
• Demonstrated ability to communicate to team members with clear direction.
• Demonstrated ability to resolve conflicts and address root causes.
• Ability to manage multiple tasks.
• Ability to analyze financial and statistical information to make informed decisions.

Responsibilities

• Staffing, selection and hiring to meet staffing needs.
• Promotes succession planning and career paths for team members.
• Document and apply disciplinary actions and make recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink.
• Models exceptional, fast and friendly customer service.
• Mentors and coaches the team to meet sales goals and standards.
• Ensures team is trained and maintains Meijer standards.

Skills

Retail experience

Leadership

Communication

Conflict resolution

Multi-tasking

Financial analysis

Mentoring

Safety culture

Education

High school diploma

Job description

Meijer is seeking a store leadership professional to plan, direct, and supervise day-to-day operations across departments. You will mentor team members, drive sales, and ensure customer needs are met promptly while upholding company standards.

The role emphasizes staffing, development of career paths, disciplinary actions, and accountability for both customer service and financial performance. A strong focus on training and safety is essential to sustain Meijer’s retail leadership model.