Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Lensa; Morrow (GA); Hybrid; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a Service Team Coordinator for their Telehealth Call Center. This role involves managing customer service calls related to patient scheduling and inquiries, ensuring high-quality service. The ideal candidate will possess strong communication skills and a passion for serving seniors. This hybrid position offers competitive compensation and growth opportunities.

Benefits

Competitive compensation

Benefits

Growth opportunities

Qualifications

• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience preferred.

Responsibilities

• Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
• Collaborate across departments to ensure VIP customer service.

Skills

Communication

Organizational Skills

Multitasking

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office Suite

Job description

Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

The Service Team Coordinator is responsible for inbound and outbound customer service calls related to patient scheduling, inquiries, and sales. The role emphasizes providing excellent customer service to support better patient health, adhering to company policies and regulations, and achieving quality, compliance, and productivity standards. This is a hybrid role with potential in-office requirements.

Schedule: Monday - Friday, 9:45AM-6:45PM.

Essential Duties

• Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
• Respond to patient inquiries per ChenMed care model.
• Follow up with patients to ensure satisfaction and escalate issues as needed.
• Document interactions via web-based technology.
• Maintain business relationships by providing prompt, accurate service.
• Collaborate across departments to ensure VIP customer service.
• Perform additional duties as assigned.

Knowledge, Skills, and Abilities

• Business acuity and understanding of core functions.
• Exceptional verbal communication and active listening skills.
• Strong organizational and multitasking abilities.
• Passion for serving others, especially seniors.
• Proficiency in keyboarding and Microsoft Office Suite.
• Willingness to work overtime and travel up to 10% locally and nationally.
• Fluency in English; bilingual skills in Spanish, Creole, or Vietnamese are a plus.

Qualifications

• High school diploma or GED.
• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience preferred.
• Experience with CRM systems preferred.

Join ChenMed to transform healthcare for seniors, offering competitive compensation, benefits, and growth opportunities. Apply through the provided links for current employees or contingent workers.