Service Support Specialist in West Springfield

Energy Jobline ZR; West Springfield (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bertera Subaru is seeking a friendly, dependable Service Support Specialist to join our busy Service Department. This role supports Service Advisors and the Service Manager, handling customers, transportation, and day-to-day tasks to keep operations running smoothly.

The ideal candidate is team-oriented, professional, and committed to delivering an exceptional customer experience. If you enjoy an active, fast-paced environment and take pride in helping others, we want to hear from you.

Qualifications

• Friendly, positive, professional, and customer-focused.
• Dependable with a strong work ethic and sense of responsibility.
• Able to multitask and take initiative in a fast-paced environment.
• Valid driver's license with a good driving record.
• At least 21 years old and able to meet insurability requirements.

Responsibilities

• Greet and assist customers in a friendly, professional, and welcoming manner.
• Shuttle customers to and from the dealership as needed.
• Move, park, and retrieve customer and dealership vehicles safely.
• Support Service Advisors with day-to-day department needs.
• Complete tasks to keep the Service Department running efficiently.
• Maintain an organized, clean, and welcoming service drive and customer area.
• Support the Service Manager with various tasks and projects.
• Communicate professionally with customers, coworkers, and management.
• Provide hands-on support to the Service Department.
• Jump in wherever needed to help the team.

Skills

Customer service

Team player

Communication

Dependable

Multitask

Job description

Bertera Subaru is looking for a friendly, dependable, and team-oriented Service Support Specialist to join our busy Service Department.

This is more than an entry-level position—it's an opportunity to become an important part of a company and team that takes pride in delivering an exceptional experience for both our employees and our customers. We are looking for the right fit: someone who brings a positive attitude, takes pride in their work, enjoys helping others, and understands that every interaction contributes to the customer experience.

As a Service Support Specialist, you will play a key role in keeping our Service Department running smoothly. Our Service Advisors and Service Manager will rely on you as a trusted source of support throughout the day. From assisting customers, providing transportation to helping with vehicle movement, and other day-to-day needs, no two days will look exactly the same.

This is a great opportunity for someone who enjoys staying active, working with people, and being part of a fast-paced, team-oriented environment. If you are dependable, professional, and the type of person who is always willing to step in and help where needed, we would love to hear from you!

What You'll Do

• Greet and assist customers in a friendly, professional, and welcoming manner
• Shuttle customers to and from the dealership as needed
• Move, park, and retrieve customer and dealership vehicles safely
• Support Service Advisors with day-to-day department needs
• Complete various operational and logistical tasks necessary to support the Service Department and keep daily operations running efficiently
• Help maintain an organized, clean, and welcoming service drive and customer area
• Support the Service Manager with various tasks and projects
• Communicate professionally with customers, coworkers, and management
• Serve as a dependable, hands-on support person for the Service Department
• Jump in wherever needed to help the team and keep the day running smoothly

What We're Looking For

We are looking for someone who will be a great fit not only for our company and team, but for our customers as well.

The ideal candidate is:

• Friendly, positive, professional, and customer-focused
• Dependable with a strong work ethic and sense of responsibility
• Comfortable working in a fast-paced environment where priorities may change throughout the day
• Able to multitask and take initiative without waiting to be asked
• A true team player who is willing to jump in and help wherever needed
• Comfortable working independently and staying productive
• An excellent communicator with strong customer service skills
• Valid driver's license with a good driving record
• At least 21 years old
• Able to meet our insurability requirements

Physical & Environmental Requirements

While performing the duties of this position, the employee is regularly required to sit, stand, walk, use hands and fingers to handle objects, reach with hands and arms, and talk and hear. The employee may occasionally be required to stoop, kneel, crouch, and lift or exert force up to 40 pounds.

Bertera Subaru is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of , , , , , or expression, , , , genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Company Description

At Bertera Subaru, we believe great businesses are built by great people. We take pride in creating a positive, team-focused workplace where employees are valued, supported, and given the opportunity to grow.

Our dealership is committed to providing an exceptional experience for every customer, and that starts with having the right people on our team. We work together, support one another, and take pride in doing things the right way.

We are always looking for dependable, motivated people who want to be part of a strong team and make a difference. Whether you are experienced in the automotive industry or looking to start a new career, we want to hear from people who bring a great attitude, strong work ethic, and a commitment to excellent customer service.

If you are looking for a company where you can build your skills, contribute to a team, and be proud of the work you do, Bertera Subaru may be the right fit for you.