Bertera Subaru Hartford Service Advisor 60k -95k per year

Bertera Subaru of Hartford; Hartford (CT); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Training & development

Collaborative environment

Job summary

Bertera Subaru Hartford is looking for a passionate Service Advisor who can deliver exceptional customer service while collaborating with our automotive technicians. You will be the primary contact for customers, document vehicle information, and present clear service options with transparent costs.

Ideal candidates have a high school diploma, experience in customer service or service advising, and familiarity with dealer management systems.

Qualifications

• Customer service experience or service-advising background preferred.
• Strong communication and interpersonal skills.
• Familiarity with dealer management systems and MS Office.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers warmly and provide a welcoming experience.
• Document customer and vehicle information (make, model, year, service history).
• Advise on maintenance and repairs and explain costs and timeframes.
• Create detailed service estimates and schedule appointments.
• Coordinate with technicians to ensure timely diagnosis and service completion.
• Provide regular updates and address customer questions and concerns.
• Upsell service contracts, parts, and accessories when appropriate.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Automotive tech education a plus

Tools

Dealership Management System (DMS)

Microsoft Office

Job description

Job Title: Service Advisor

Location: Bertera Subaru Hartford

Salary: $60,000 - $95,000 per year (commensurate with experience)

Job Summary

Bertera Subaru Hartford is seeking an enthusiastic and customer-focused Service Advisor to join our team. The ideal candidate will have a passion for delivering exceptional service, a strong understanding of automotive repair, and the ability to communicate effectively with customers and technicians. As a Service Advisor, you will be the primary point of contact for our customers, guiding them through their service experience and ensuring their needs are met with professionalism and care.

Key Responsibilities

• Greet customers with a warm and friendly demeanor, providing a welcoming experience.
• Obtain and document customer information, including vehicle make, model, year, and service history.
• Listen to customer concerns and advise them on appropriate vehicle maintenance and repairs.
• Create detailed service estimates and explain the services offered, including costs and timeframes.
• Schedule service appointments and manage a busy service drive.
• Collaborate with technicians to ensure accurate diagnosis and timely completion of services.
• Provide customers with regular updates on their vehicle's status, answering any questions they may have.
• Handle customer complaints and concerns professionally to ensure satisfaction and build trust.
• Maintain an organized service area and keep accurate records of services performed.
• Upsell service contracts, parts, and accessories to enhance customer experience and dealership profitability.
• Stay updated on new products, services, and trends in the automotive industry.

Qualifications

• High school diploma or equivalent; additional education in automotive technology or a related field is a plus.
• Previous experience as a Service Advisor or in a customer service role is preferred.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficient with dealership management systems and Microsoft Office Suite.
• A valid driver’s license and a clean driving record.

What We Offer

• Competitive salary ranging from $60,000 to $95,000 per year.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• A supportive and collaborative work environment.

How to Apply

If you are a motivated and customer-oriented individual looking to join a dynamic team at Bertera Subaru Hartford, we invite you to apply! Please submit your resume and a brief cover letter outlining your qualifications and experience.

Equal Opportunity Employer

Bertera Subaru Hartford is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.