Service Support Specialist - Frontline Ops & Customer Care

Pt Holdings USA; Boise (ID); On-site; USD 29,000 - 34,000; Full time

Job summary

General Parts Group in Boise, Idaho is seeking a Service Support Specialist to be the backbone of the branch, handling dispatch, clerical tasks, and customer coordination for repairs. This role requires strong organizational skills and a customer-focused mindset.

The position offers the opportunity to support multiple departments and improve overall branch efficiency. A safety-first attitude and the ability to work independently are essential for success in this role.

Qualifications

• High School diploma or equivalent required.
• Two years of education and/or experience in a related field preferred.
• Strong customer service, communication, and problem-solving skills are essential.
• Pre-employment drug screen and criminal background check required.
• Safety-first attitude is prioritized.
• Ability to work independently with minimal supervision.

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Handle clerical duties like scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging their equipment for repairs.
• Manage UPS shipments, ensuring accuracy and proper documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.
• Adapt to new challenges assigned by the Branch Manager.

Skills

Customer service

Communication

Problem-solving

Education

High School diploma or equivalent

Job description

General Parts Group in Boise, Idaho is seeking a Service Support Specialist to be the backbone of the branch, handling dispatch, clerical tasks, and customer coordination for repairs. This role requires strong organizational skills and a customer-focused mindset.

The position offers the opportunity to support multiple departments and improve overall branch efficiency. A safety-first attitude and the ability to work independently are essential for success in this role.