Entry-Level Customer Care & Dispatch Specialist – Boise

Pacific Office Automation Inc.; Boise (ID); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Advancement opportunities

Medical/Dental/Vision/Life insurance

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA programs

Job summary

Pacific Office Automation (POA) in Boise, ID, is seeking an entry-level Customer Care Representative/Dispatcher. The ideal candidate will be detail-oriented with strong problem-solving skills, excellent telephone and customer service abilities, and will train on IT ticketing and dispatch processes.

The role involves answering support calls, creating tickets, escalating issues, and coordinating with technicians and sales staff. Growth opportunities and comprehensive benefits are offered.

Qualifications

• No experience necessary; training provided.
• Experience using IT ticketing support systems.
• Experience using Unified Communications for business solutions (Call Handling).
• Strong phone and verbal communication skills with active listening.
• Ability to multi-task in fast-paced environments.
• High attention to detail and strong organizational skills.
• Experience with Microsoft Word and Excel.
• Bi-lingual is a plus.

Responsibilities

• Answer incoming support calls
• Create support tickets on behalf of customers
• Identify and escalate issues to Helpdesk
• Document all call information according to standard operating procedures
• Use basic computer applications
• Communicate with customers, technicians, and salespeople
• Schedule service calls
• Meet monthly service goals
• Recognize, document, and alert the management team of trends in customer calls
• Route calls to appropriate resources

Skills

Phone communication

Active listening

Multitasking

Detail-oriented

Tools

IT ticketing systems

Unified Communications

Microsoft Word

Microsoft Excel

Job description

Pacific Office Automation (POA) in Boise, ID, is seeking an entry-level Customer Care Representative/Dispatcher. The ideal candidate will be detail-oriented with strong problem-solving skills, excellent telephone and customer service abilities, and will train on IT ticketing and dispatch processes.

The role involves answering support calls, creating tickets, escalating issues, and coordinating with technicians and sales staff. Growth opportunities and comprehensive benefits are offered.