Branch Operations Service Support Specialist

General Parts Group; Fargo (ND); On-site; USD 34,000 - 37,000; Full time

Job summary

General Parts Group in Fargo, ND is seeking a Service Support Specialist to be the backbone of the branch, handling a variety of tasks across departments.

You will assist dispatch with work orders, billing notes, equipment data, manage clerical duties, greet customers, tag equipment for repairs, and supervise UPS shipments, while prioritizing safety and independent work. This non-supervisory role reports to the Branch Manager and offers a growth-minded environment with teamwork and accuracy.

Qualifications

• High School diploma or equivalent.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Successful completion of a pre-employment drug screen and criminal background check.
• Prioritize safety and work independently.

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Handle clerical duties like scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging their equipment for repairs.
• Manage UPS shipments, ensuring accuracy and proper documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.
• Embrace new challenges assigned by the Branch Manager.
• This is a non-supervisory role, reporting to the Branch Manager.
• Your actions can impact people, finances, and the organization’s reputation.

Skills

Customer service

Communication

Problem solving

Independent work

Education

High school diploma or equivalent

Two years of education/experience in related field

Job description

General Parts Group in Fargo, ND is seeking a Service Support Specialist to be the backbone of the branch, handling a variety of tasks across departments.

You will assist dispatch with work orders, billing notes, equipment data, manage clerical duties, greet customers, tag equipment for repairs, and supervise UPS shipments, while prioritizing safety and independent work. This non-supervisory role reports to the Branch Manager and offers a growth-minded environment with teamwork and accuracy.