Service Support Specialist

General Parts Group; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

General Parts Group is seeking a Service Support Specialist to be the backbone of our branch, handling tasks across departments. The role involves assisting dispatch with work orders and billing, guiding customers for equipment repairs, managing UPS shipments, and ensuring proper warehouse organization.

We value safety, independence, and the ability to take on new challenges while delivering strong customer service and effective communication. Starting pay is hourly with opportunities for growth.

Qualifications

• High School diploma or equivalent.
• Two years of education/experience in related field.
• Strong customer service, communication, and problem-solving skills.
• Pre-employment drug screen and criminal background check required.
• Safety-first attitude.
• Self-motivated and organized.

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Handle clerical duties like scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging their equipment for repairs.
• Manage UPS shipments, ensuring accuracy and proper documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.
• Embrace new challenges assigned by the Branch Manager.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Two years of related education/experience

Job description

Service Support Specialist

Starting pay: $18-24 per hour

Unlock Your Potential as a Service Support Specialist!

Position Summary:

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions:

• Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
• Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
• Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
• Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Safety Advocate: Prioritize safety and follow our accident prevention procedures.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position:

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

• Educational Foundation: High School diploma or its equivalent.
• Experience Insight: Two years of education and/or experience in a related field.
• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
• Safety-First Attitude: Prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands:

• Office Oasis: Primarily, work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• Balanced Posture: A mix of sitting, walking, and standing throughout your day.
• Tech-Savvy: Comfortably operate computers and office equipment.

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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