Service Support Specialist

Ziegler Cat; Shakopee, Northern (MN, KY); Hybrid; USD 71,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off (PTO)

Paid holidays

401(k) with company match

Health Savings Account (HSA)

Short-Term and Long-Term Disability

Parental Leave

Fitness membership

Education Assistance

Job summary

Ziegler CAT in Shakopee, MN is seeking a Service Support Specialist to provide leadership and support for the field service team. You will organize, schedule, coordinate, and lead multiple projects to meet customer expectations and stay on budget.

The role requires a high school diploma (technical college preferred), diesel/gas engine experience, electrical/mechanical aptitude, and strong communication. Travel up to 10% may be required, with comprehensive benefits including health, dental,

Qualifications

• High School degree required.
• 2-year technical college degree preferred.
• Diesel and gas engines experience required.
• Electrical and mechanical aptitude including ATS, Switchgear, engine control required.
• Project management experience preferred.
• Excellent communication skills.
• Experience in Microsoft Office Suites.

Responsibilities

• Creates quotes for repairs for power generation equipment and related systems.
• Enter parts, labor, and miscellaneous items on quotes.
• Coordinates procedures with contractors, engineers, customers, owners, utility company, sales staff and service technicians; provide status updates.
• Coordinates field service projects and manages outside resources to meet deadlines and budgets.
• Adheres to safety policies on- and off-site.
• Assist with meetings to discuss project requirements and logistics when needed.
• Responds promptly to phone calls or emails.
• Works cooperatively with team and leadership.

Skills

Diesel engines experience

Gas engines experience

Electrical aptitude

Mechanical aptitude

ATS knowledge

Switchgear knowledge

Engine control

Project management

Communication skills

Microsoft Office Suites

Education

High School diploma

2-year technical college degree

Job description

## Service Support SpecialistApply: Shakopee, MN 55379: Full time: Posted Today: 2026-1607Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the efforts of others. This position's main function is to provide timely, cost effective management of multiple projects to meet customer expectations.### **Responsibilities:*** Creates quotes for both internal & external customers for repairs related to power generation equipment and related electrical systems and industrial equipment* Enter parts, labor, miscellaneous items needed on quotes* Coordinates procedures and documentation with contractors, engineers, customers, owners, utility company, sales staff and service technicians and provide status updates throughout the projects* Coordinates field service projects, requiring the management of outside resources to bring projects in on time and within the budget constraints on the project.* Adheres to and helps enforce safety policies both on-and off-site.* Occasionally assist with meeting with customers, contractors, engineers, owners, and Ziegler staff to discuss project requirements and logistics where site visits are required.* Responds promptly to phone calls or email requests* Works in a cooperative manner with team and leadership **Qualifications:*** High School degree required; 2-year technical college degree preferred* Experience with diesel and gas powered engines required* Electrical and mechanical aptitude including ATS, Switchgear, engine control required* Project Management experience preferred* Excellent communication skills* Experience in Microsoft Office Suites* Personal Attributes: Customer Focus, Attention to Detail, Leadership Orientation, Conflict Management, Sociability **Travel:*** Up to 10% travel### **Minimum Physical Requirements:*** Standing, walking, using hands, talking, hearingThis job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.### **SEE YOURSELF AT ZIEGLER**Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!### **The pay range for this position is**$71,400.00 to $89,250.00Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:* Health, Dental, Vision and Life Insurance* 15 days of PTO your first year, accrual starts day 1* 9 paid holidays* 401(k) plan with company contribution and match* HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year* Short-Term and Long-Term Disability Insurance, FSA & EAP* Paid Parental Leave & Funeral Leave* Fitness membership discount* Education AssistanceAt Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.