Service Supervisor - Power Systems Rental

N C Power Systems Co.; Anchorage (AK); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401k with Company Match and Profit Sh.

Paid Time Off: Vacation, Holidays & S

Health Insurance: Premera Blue Cross w

Vision Insurance: VSP Vision Insurance

Life, AD&D & Disability Insurance

Employee Assistance Program

Quarterly Recognition Cash Program

CAT Products and Rentals Discounts

Credit Union Membership

Career Growth Opportunities

Seniority Bonus

Job summary

N C Power Systems Co. in Anchorage, Alaska, seeks an experienced Service Supervisor for Power Systems Rental to lead the Commercial Generator Service team on site. This role supervises technicians, plans and schedules jobs, and collaborates with sales, warranty, and parts to meet customer expectations.

You will manage open work orders, track expenses, and coach technicians while maintaining strong communication with customers. Occasional travel may be required.

Qualifications

• EPG and Generator experience required.
• 2-4 years of progressive management experience in a service setting.
• Experience with Detroit Diesel, MTU, Volvo diesel engines and generators.
• Proficiency in Excel, Word, and other business software.
• Valid state driver's license and willingness to travel occasionally.

Responsibilities

• Manage daily operations of the Power Generation Rental Technicians.
• Plan and schedule jobs and assign technicians by skill and experience.
• Coordinate with sales, product support, warranty, and parts groups to meet customer expectations.
• Prepare and manage all open work orders and related expenses.
• Maintain customer and technician communications on repairs and status.
• Recruit, interview, coach, and counsel technicians.
• Investigate near-misses and accidents and file appropriate reports.
• Manage department budgets and performance reviews.

Skills

People management

Budget management

Scheduling

Communication

Travel willingness

Tools

DBS

Cognos

Excel

Word

Job description

We are looking for an experienced Service Supervisor-Power Systems Rental to assist our Anchorage, Alaska location in the Commercial Generator Service Department.

Essential Duties:

• Managing daily operations of the Power Generation Rental Technicians
• Providing support to a team of highly trained diesel technicians
• Planning and scheduling jobs
• Scheduling technicians according to knowledge, repair capabilities, and experience
• Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
• Preparing and managing all open work orders
• Managing all expenses (hours/parts, etc.) related to work orders
• Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
• Compiling and tracking operational data
• Recruiting and interviewing new technicians
• Coaching and counseling employees on work-related issues
• Investigating near-misses, accidents, or injuries and preparing appropriate reports
• Managing department budgets, expenses, and performance reviews for department employees

Education, Knowledge, Skills & Abilities:

• EPG and Generator experience required
• 2-4 years of progressive management experience in a service setting
• Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired
• Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators required
• Previous experience at a Cat Dealership preferred
• Knowledge of Caterpillar Generator products, service, and technical skills preferred
• Proficiency in Excel, Word, and other business software
• Strong communication skills
• Ability to meet changing priorities and deadlines
• Valid state driver’s license
• Willingness to travel occasionally
• Ability to represent N C Power System at customer or company functions

Company Benefits:

• Retirement: 401k w/ Company Match and Profit Sharing
• Paid Time Off: Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Discounts: CAT Products, Rental/Sales Discounts
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus
• Safety: safety boot reimbursement

N C Power Systemcarries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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