Service Supervisor – Lead Customer Success & Route Ops

Cintas Corporation; Grand Rapids (MI); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Disability, life and AD&D insurance

Paid time off and holidays

Career development opportunities

Job summary

Cintas Corporation seeks a Service Supervisor to lead the customer-facing service team both on route and in-house. You will supervise the team delivering customer service, sales and pick-up/delivery, while hiring, training and developing staff to ensure top service and quality.

This role requires DOT compliance and leadership in a middle-management capacity. The position involves driving a company vehicle between customer sites and overseeing route efficiency and driver compliance, with focus on

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Must meet DOT regulations for driving a vehicle over 10,000 lbs; active driver’s license required.

Responsibilities

• Supervise the service team on route and in-house operations.
• Hire, train, develop and evaluate the service team for performance and quality.
• Drive a company vehicle to customer sites and assist with lifting and walking.
• Maintain strong customer relationships and handle renewals of contracts.

Skills

Customer service

Sales experience

Team supervision

Route planning

Education

High School Diploma/GED

Bachelor’s degree preferred

Job description

Cintas Corporation seeks a Service Supervisor to lead the customer-facing service team both on route and in-house. You will supervise the team delivering customer service, sales and pick-up/delivery, while hiring, training and developing staff to ensure top service and quality.

This role requires DOT compliance and leadership in a middle-management capacity. The position involves driving a company vehicle between customer sites and overseeing route efficiency and driver compliance, with focus on