Service Supervisor

Ohio Cat; Richwood (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Dental & Vision Insurance

Life Insurance

Disability Coverage

Scholarships for employees’ spouses/4?

Job summary

Ohio CAT is seeking a Service Supervisor to lead the branch service shop and yard, ensuring efficient, safe operations and profitability. You will coach technicians, monitor repairs, and stay current with warranties and policies, working with fellow supervisors to grow the team.

The role emphasizes leadership, customer service, and technical aptitude in a heavy equipment environment, with a focus on delivering high-quality service.

Qualifications

• High school diploma or equivalent required.
• Five years of industry experience.
• Five years supervisory experience.
• Knowledge and understanding of heavy equipment.
• Proficient computer skills.
• Proven experience working closely with internal and external customers.

Responsibilities

• Lead the branch service shop and yard to ensure an efficient, safe, and profitable operation.
• Oversee technicians and provide coaching, development, and training.
• Stay up to date with manufacturer warranties and policies; monitor repairs progress.
• Collaborate with other supervisors to support growth of all technicians.

Skills

Team leadership

Customer service

Technical aptitude

Self-motivated

Organized

Communication

Education

High school diploma or equivalent

Tools

MS Office

ERP systems

Job description

Description

FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Description

FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Job Summary

The Service Supervisor will lead the branch service shop and yard to ensure an efficient, safe, and profitable operation. This individual will work daily in the shops overseeing technicians and providing coaching, development, and training for them. In addition to that, the Service Supervisor will also keep up to date with manufacturer warranties, and policies, and keep an eye on the progress of repairs and service. The position will work closely with other supervisors to ensure the successful growth of all technicians.

Job Qualifications

• High school diploma or equivalent required.
• Five years of industry experience.
• Five years supervisory experience.
• Knowledge and understanding of heavy equipment.
• Proficient computer skills.
• Proven experience working closely with internal and external customers.

Key Competencies

• Ability to lead and motivate employees.
• Self-directed, personable, and service-oriented with technical aptitudes.
• Self-motivated, organized.
• Mature and possess sound business understanding.
• Ability to provide excellent customer service.

Employee Benefits

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

Physical Requirements

While performing the duties of the job, the supervisor is occasionally required to sit, push, pull, and balance. Frequently required to stand, walk, bend, squat, knee, balance, and use hand to finger, feel, or operate objects. Occasionally, heavy lifting (up to 50 lbs.) is required. Driving motor vehicles and heavy equipment is occasionally required. Climbing stairs and ladders is occasionally required. Hand-eye coordination is necessary to operate equipment. Specific visual abilities required of this job include close vision, and the ability to adjust focus. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.