Field Service Supervisor

Ohio Machinery Co.; Broadview Heights (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k): Match and employer discretion

Health Insurance

Dental & Vision Insurance

Credit Union membership

Life Insurance

Short-Term Disability

Long-Term Disability

Educational Scholarships

Compensation: Base pay, bonuses, and %

Job summary

Ohio CAT, a division of Ohio Machinery Co., is seeking a Field Service Supervisor to lead our Field Service Technicians and oversee daily department operations. You will interact with customers, guide the service team, and drive training initiatives to keep the team highly capable.

In this role, you will contribute to process reviews to improve efficiency and service quality, ensuring customers are back to work quickly.

Qualifications

• High School diploma or equivalent is required.
• Must have prior industry knowledge of the products and a technical background of the products sold and serviced.
• Some supervisory experience is required.

Responsibilities

• Lead our team of Field Service Technicians and manage day-to-day Field Service operations.
• Communicate with customers and lead service staff to ensure customer satisfaction.
• Develop and train field technicians and participate in process reviews for efficiency.

Skills

Leadership

Communication

Organizational skills

Teamwork

Advanced computer skills

Education

High School diploma or equivalent

Tools

Caterpillar systems

Job description

FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Description

JOB SUMMARY:

The Field Service Supervisor leads our talented team of Field Service Technicians in getting our customers back to work. As a Field Service Supervisor, you will manage the day-to-day Field Service Department operations, communicate with our customers, and lead the service staff. In addition to day-to-day operations, you will also participate in developing and training your field technicians and be involved in process reviews to ensure that we are running an efficient and effective service department. Join Ohio CAT today as a Field Service Supervisor and be a part of building the world around you!

JOB QUALIFICATIONS:

• A High School diploma or equivalent is required.
• Must have prior industry knowledge of the products and a technical background of the products sold and serviced.
• Some supervisory experience is required.

KEY COMPETENCIES:

• Must be highly motivated, with excellent leadership, communication, customer interaction, and organizational skills.
• Must have advanced computer skills and an understanding of Caterpillar systems.
• Ability to handle multiple tasks and have a teamwork ethic, along with exceptional knowledge of construction equipment.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.