Service Supervisor

Ohio Cat; North Canton (OH); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Match

Health Insurance with HSA option

Credit Union Membership

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarships for spouses and children

Bonus opportunities

Resumo da oferta

Ohio Cat seeks a Service Supervisor to lead the branch service shop and yard, ensuring efficient, safe, and profitable operations. You will build and manage relationships with customers, employees, salesmen, and other departments, and handle daily calls on price, scheduling, and service details.

You will guide technicians and students through our Technician Development Training, fostering skill progression while promoting a strong safety culture and adherence to policies.

Qualificações

• High school diploma or equivalent required.
• Five years of industry experience.
• Five years of supervisory experience.
• Comprehensive knowledge of mechanical repair procedures and their application to equipment repair.
• Knowledge and understanding of heavy equipment.
• Proven experience working closely with internal and external customers.

Responsabilidades

• Lead the branch service shop and yard to ensure an efficient, safe, and profitable operation.
• Develop and manage relationships with customers, employees, salesmen, and other departments.
• Receive daily calls from customers regarding price and scheduling for machine repair and service, technical information, warranty contracts, and equipment transportation needs.
• Guide new technicians and students through the Technician Development Training and support their progression after graduation.
• Promote zero incidents and injuries by adhering to Ohio Machinery Safety Policies and best practices.

Conhecimentos

Leadership and motivation

Self-directed

Self-motivated

Maturity and business sense

Customer service excellence

Industry experience (5 years)

Supervisory experience (5 years)

Mechanical repair knowledge

Heavy equipment knowledge

Customer relationship management

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

JOB SUMMARY:

The Service Supervisor will lead the branch service shop and yard to ensure an efficient, safe, and profitable operation. This individual is responsible for developing and managing relationships with customers, employees, salesmen, and other departments. The Service Supervisor will receive daily calls from customers regarding price and scheduling for machine repair and service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues. To support our safety objectives, we have developed a comprehensive safety system that emphasizes accountability, commitment, and active involvement. This role is also responsible for guiding new technicians and students as they progress through our Technician Development Training, and for helping students develop their skills after graduation while aiding their progress through the various technician levels. Each employee is responsible for focusing on behaviors and safety activities that will drive zero incidents and injuries and promote a sustainable safety culture. This includes adherence to all Ohio Machinery Safety Policies, procedures, regulatory requirements, and best safe practices.

JOB QUALIFICATIONS:

• High school diploma or equivalent required.


• Five years of industry experience.


• Five years of supervisory experience.


• Must have a comprehensive knowledge of mechanical repair procedures and their application to equipment repair.


• Knowledge and understanding of heavy equipment.


• Proven experience working closely with internal and external customers.

KEY COMPETENCIES:

• Ability to lead and motivate employees.


• Self-directed, personable, and service-oriented with technical aptitudes.


• Self-motivated, organized.


• Mature and possesses sound business understanding.


• Ability to provide excellent customer service and product support through management of all aspects of the service department.

EMPLOYEE BENEFITS:

• 401(k): Match and employer discretionary contribution.


• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.


• Financial Access: Membership in a credit union is available.


• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.


• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.


• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

While performing the duties of the job, the supervisor is occasionally required to sit, push, pull, and balance. Frequently required to stand, walk, bend, squat, kneel, balance, and use hands to finger, feel, or operate objects. Occasionally, heavy lifting (up to 50 lbs.) is required. Driving motor vehicles and heavy equipment is occasionally required. Climbing stairs and ladders is occasionally required. Hand-eye coordination is essential for operating equipment. Specific visual abilities required of this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.