Field Service Supervisor

Ohio Cat; Sharonville (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Health insurance with HSA matching

Dental & Vision insurance

Credit Union membership

Life Insurance & Disability

Job summary

Ohio CAT is seeking a Field Service Supervisor to lead a team of Field Service Technicians, manage daily operations, and be the main liaison with customers. You will dispatch technicians, drive service improvements, and contribute to employee development within a dynamic, market-leading organization.

Ideal candidates bring supervisory experience, strong leadership, and knowledge of heavy equipment operations, with a proactive approach to service delivery and customer satisfaction.

Qualifications

• High School diploma or equivalent required.
• Prior mechanical knowledge of heavy equipment, preferably Caterpillar products.
• Previous supervisory experience required.
• Previous experience with dispatching service technicians required.

Responsibilities

• Lead and dispatch a team of Field Service Technicians.
• Manage day-to-day Field Service operations and act as primary contact with customers.
• Develop and train staff; participate in process reviews for efficiency.

Skills

Leadership

Communication

Customer interaction

Organization

Education

High School diploma or equivalent

Tools

Caterpillar systems

Job description

Description

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

What You Will Do

The Field Service Supervisor leads our talented team of Field Service Technicians in getting our customers back to work. As a Field Service Supervisor, you will manage the day-to-day Field Service Department operations, be the first point of contact in communication with our customers during and outside of regular business hours, dispatch service technicians, and lead the service staff. In addition to the day-to-day operations, you will also take part in the development and training of your employees and be involved in process reviews to ensure that we are running an efficient and effective service department. Join Ohio CAT today as a Field Service Supervisor and be a part of building the world around you!

Requirements

• A High School diploma or equivalent is required.
• Must have prior mechanical knowledge of the products to be serviced, along with a technical background with heavy equipment, preferably Caterpillar products.
• Previous supervisory experience is required.
• Previous experience with dispatching service technicians is required

What You Will Bring

• Must be highly motivated, with excellent leadership, communication, customer interaction, and organizational skills.
• Must have advanced computer skills with an understanding of Caterpillar systems.
• Ability to handle multiple tasks and have a teamwork ethic along with exceptional knowledge of construction equipment.

Employee Benefits

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options, including an HSA with a dollar-for-dollar match of up to $1,200 per year, are available.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.