Service Supervisor

Acme Tools; Des Moines (IA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

On-the-Job Training

Professional Development Programs and

Generous PTO from Day 1

6 Paid Holidays

Medical, Dental, and Vision Insurance

Employee Discounts

Medical and Dependent Care Flexible

Accident, Cancer, and Critical Illness

Traditional and Roth 401K Plans with/

100% Company Paid Group Life Insurance

Additional Voluntary Life Insurance

100% Company Paid Short and Long Term

Job summary

Acme Tools in Des Moines, IA is seeking a Service Supervisor to lead our service and parts team. You will train staff, manage daily operations, inventory, and budgets, and uphold safety and customer service standards, ensuring efficient department performance.

The ideal candidate will have strong mechanical knowledge, a valid driver's license, and the ability to interpret schematics, with hands-on leadership in a fast-paced retail tool environment.

Qualifications

• Valid Driver's License with a clean driving record.
• Strong mechanical aptitude with knowledge of engines and electrical systems.
• Ability to read and interpret schematics.
• Excellent written and verbal communication and customer service skills.
• Knowledge of tools and equipment.
• Able to lift up to 50 lbs.
• Able to stand and walk for extended periods.
• Willing to work indoors and outdoors in all seasons.
• Prompt and reliable attendance.

Responsibilities

• Train, appraise, and supervise service and parts department employees.
• Oversee cost-efficient service orders while upholding safety standards.
• Manage day-to-day operations, inventory, parts ordering, and budgets.
• Plan schedules to optimize productivity and meet goals.
• Ensure technicians perform quality work and maintain safety.

Skills

Mechanical aptitude

Gas engines

Internal combustion engines

Electric motors

Pumps and electrical systems

Read schematics

Customer service

Communication skills

Software learning ability

Tool knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Des Moines, IA, US

8 days ago Requisition ID: 3620

Acme Tools is seeking a driven and mechanically inclined leader to join our service department!

Are you a leader who motivates your team to reach new heights and who doesn't mind getting a little dirt on your hands while you work alongside your employees? Do you think tools rule and like everything about them - from fixing them to using them to get the job done? If this sounds like you, join Acme Tools as the Service Supervisor of our store in Des Moines, IA!

Why Work at Acme Tools?

At Acme Tools, we believe in rewarding our team for their hard work and dedication. In this role, you'll enjoy a competitive salary along with a comprehensive benefits package, including:

• On-the-Job Training
• Professional Development Programs and Training
• Generous PTO from Day 1
• 6 Paid Holidays
• Medical, Dental, and Vision Insurance
• Employee Discounts
• Medical and Dependent Care Flexible Spending Accounts
• Accident, Cancer, and Critical Illness Supplemental Insurance Programs
• Traditional and Roth 401K Plans with Company Matching
• 100% Company Paid Group Life Insurance
• Additional Voluntary Life Insurance
• 100% Company Paid Short and Long Term Disability Coverage

Your Role as Service Supervisor:

As the Service Supervisor, you play a key role in ensuring our service and parts department are functioning efficiently. Your responsibilities include:

• Training, appraising, and supervising service and parts department employees
• Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools's customer service and safety standards
• Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, and ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.)
• Planning and coordinating schedules for department employees to optimize productivity and ensure goals are being met
• Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques
• Managing and driving positive customer experiences
• Ensuring Service Technicians are being held accountable for the quality of their work
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
• Completing related tasks as assigned

Qualifications

• Valid Driver's License with a clean driving record
• Strong mechanical aptitude and in-depth knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems
• Ability to read and interpret schematics
• Strong written and verbal communication skills, customer service skills, computer skills, and the ability to learn new software
• Knowledge of tools and equipment
• Ability to lift up to 50 lbs.
• Ability to stand and walk for extended periods of time
• Willing to work indoors and outdoors in all seasons
• Ability to bend, squat, reach, pull, and push throughout your shift
• Must have prompt and reliable attendance

About Acme Tools

For over 75 years, Acme Tools has been a trusted source for tools and equipment throughout North Dakota, Minnesota, Iowa and online by serving contractors, woodworkers, and DIY enthusiasts top-quality tools from the best brands. As a family-owned business, we are employee-centric and growth-minded, offer a family-friendly work environment, and actively engage in our community. We are proud to offer a work environment where employees take pride in their work and can see their direct impact on the company.

Acme Tools is an equal opportunity employer.