Service & Styling Lead - Elevate Experience & Build Talent

URBN Urban Outfitters, Inc.; Windsor (CT); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Employee discounts

Medical, dental, vision benefits

Job summary

URBN Urban Outfitters, Inc. seeks a Service and Styling Manager in Windsor, CT to lead customer experience, styling, and store operations. You will mentor associates, drive sales, and curate events that engage the local community.

The role emphasizes team development, effective use of technology for transactions, and strong leadership to maintain an engaging store environment. Schedule includes evenings, weekends, and holidays.

Qualifications

• 2+ years of retail leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Leads by example in delivering extraordinary service and drives sales using KPIs.
• Teaches the team to provide a frictionless customer experience with in-moment transactions and upselling.
• Provides tools for associates to deliver an elevated shopping experience.
• Supports the Store Manager in curating events reflecting local customer interests.

Skills

Leadership

Customer service

Training & mentoring

Merchandising

Communication

Tools

POS System

Job description

URBN Urban Outfitters, Inc. seeks a Service and Styling Manager in Windsor, CT to lead customer experience, styling, and store operations. You will mentor associates, drive sales, and curate events that engage the local community.

The role emphasizes team development, effective use of technology for transactions, and strong leadership to maintain an engaging store environment. Schedule includes evenings, weekends, and holidays.