Service & Styling Lead - Retail Team Builder

URBN Urban Outfitters, Inc.; Oklahoma City (OK); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

PTO

Retirement plan

Job summary

URBN Urban Outfitters, Inc. is seeking a Service and Styling Manager to direct service, selling and styling in a dynamic retail environment. You will lead guest experiences, train the team, and collaborate with partners to support store operations and visual needs.

The role focuses on developing talent, driving sales, and maintaining brand standards while creating engaging events and experiences for the local community. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• 2+ years of retail leadership experience.
• Strong merchant skills with a track record of financial results.
• Proven ability to develop and mentor talent.

Responsibilities

• Customer Experience: Lead by example in providing extraordinary service and empowering the team to drive sales and metrics.
• Leadership + Team Management: Oversee training, development, and accountability of the CEM program.
• Visual + Business Operations: Assess sales forecasts, schedule support, and optimize peak hours.
• Communication + Relationships: Foster inclusive environment and share product knowledge with the team.

Skills

Retail leadership

Merchant skills

Talent development

Job description

URBN Urban Outfitters, Inc. is seeking a Service and Styling Manager to direct service, selling and styling in a dynamic retail environment. You will lead guest experiences, train the team, and collaborate with partners to support store operations and visual needs.

The role focuses on developing talent, driving sales, and maintaining brand standards while creating engaging events and experiences for the local community. Flexibility to work nights, weekends, and holidays is required.