Service & Styling Lead – Elevate Guest Experience & Sales

URBN Urban Outfitters, Inc.; Towson (MD); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. in Towson, MD, is seeking a Service and Styling Manager to lead customer experience, selling and styling, and to support store operations and visual needs.

You will coach the styling team, drive service standards, schedule around peak hours, and partner with leadership to deliver a memorable shopping environment for the local community.

This role requires a passion for fashion, strong leadership, and the ability to work flexible hours, including nights and weekends.

Qualifications

• 2+ years of retail leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours to meet store needs (nights, weekends, holidays).

Responsibilities

• Lead by example to deliver extraordinary customer service and drive sales metrics.
• Develop styling program and mentor associates.
• Open/close store, restock, and manage facilities and loss prevention.
• Collaborate with partners to plan events reflecting local community.

Skills

Retail leadership

Merchant skills

Talent development

Flexible hours

Job description

URBN Urban Outfitters, Inc. in Towson, MD, is seeking a Service and Styling Manager to lead customer experience, selling and styling, and to support store operations and visual needs.

You will coach the styling team, drive service standards, schedule around peak hours, and partner with leadership to deliver a memorable shopping environment for the local community.

This role requires a passion for fashion, strong leadership, and the ability to work flexible hours, including nights and weekends.