Service Specialist Supervisor: Lead & Elevate Field Support

Convergint Technologies LLC; La Palma (CA); On-site; USD 104,000 - 130,000; Full time

Benefits offered by this job

10 Company Holidays and PTO starting s

Life insurance & Disability Plan

401K Matching Plan

Vehicle reimbursement or company car

Job summary

Convergint Technologies LLC in Bakersfield, CA seeks a Service Specialist Supervisor to lead the Service Specialist team, coordinating scheduling, inspections, troubleshooting and repair activities. You will ensure on-time, within-budget execution and high customer satisfaction.

You will also develop colleagues, drive performance, deliver technical and soft-skill training, and uphold safety and quality standards in a dynamic, growth-oriented culture.

Qualifications

• Customer focus and commitment to growth.
• Excellent communication skills, both oral and written.
• Ability to lead and mentor others in Operations.
• Proactive initiative to identify service opportunities.
• Adaptability to changing situations.

Responsibilities

• Coordinate and schedule Service Specialists, aligning tasks to skill sets.
• Maintain high level of quality and safety assurance during field work.
• Provide training and development planning for Specialists.
• Supervise Service Specialists and manage performance.
• Coordinate with Operations and Sales to ensure customer satisfaction and financial success.

Skills

Customer Focus

Communication skills

Leadership

Initiative

Adaptability

Financial analysis

MS Office

Team leadership

Education

College degree or equivalent

Job description

Convergint Technologies LLC in Bakersfield, CA seeks a Service Specialist Supervisor to lead the Service Specialist team, coordinating scheduling, inspections, troubleshooting and repair activities. You will ensure on-time, within-budget execution and high customer satisfaction.

You will also develop colleagues, drive performance, deliver technical and soft-skill training, and uphold safety and quality standards in a dynamic, growth-oriented culture.