IT Field Support Technician_Bakersfield

Gr8ttek; Bakersfield (CA); On-site; USD 45,460 - 64,747; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Job summary

A reputable technology service provider in California is seeking an experienced Field Specialist to join their Infrastructure Delivery team. This role involves providing hardware support and performing break fix services on client equipment. Candidates should have a technical school certification and relevant experience, along with strong customer service and troubleshooting skills. Reliable transportation and a valid driver’s license are also required. Join the team to help deliver high-quality client solutions.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and or move various computer equipment up to 50 lbs.

Responsibilities

• Providing customer break fix support for designated equipment.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.

Skills

Customer service skills

Troubleshooting skills

Communication skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues
• Possess excellent customer service skills

Benefits

• $40 per call/$5 per call per diem

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit