Service Specialist 1 - Tallahassee Regional

CAMPUSCredit Union; Tallahassee (FL); Sur place; USD 38 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health Insurance (medical, vision, and

Life Insurance

Paid Time Off

Paid Holidays

Defined Benefit Pension plan

401(k) with up to 5% company match

Short- & Long-Term Disability

Tuition Reimbursement

Paid Parental Leave

Employee Wellness Reimbursement

Résumé du poste

CAMPUSCredit Union in Tallahassee is seeking a front-line Member Service Associate to welcome members, process transactions, and guide them through opening and closing accounts. You will educate members on CAMPUS products and services and aim to build lasting relationships.

In this role you will travel regionally within Tallahassee to support branches, work with a team, and meet sales/service goals while maintaining confidentiality and high standards of service.

Qualifications

• High School Diploma or GED required.
• Experience with basic banking products and services preferred.
• Strong customer service and sales aptitude.

Responsabilités

• Greet and assist members or potential members upon arrival.
• Process financial transactions (deposits, withdrawals, loan payments, transfers).
• Open and close accounts and educate members on CAMPUS' products and services.
• Identify cross-sell opportunities and promote services to members.

Connaissances

Attention to Detail

Cash Reconciliation

Collaboration and Teamwork

Communication

Cross-Selling

Excellent Member Service

Microsoft Office

New Account Openings

Product Knowledge

Problem Solving

Time Management

Organization

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Introduction

Overview

Your Role:

Immediately greets and assists members or potential members upon arrival by processing financial transactions, setting up new accounts, and educating members on CAMPUS' products and services. This is a sales and service position that strives to establish relationships with members so that CAMPUS will be their primary financial institution.

Essential Functions & Responsibilities:

• Exemplifies the core values of CAMPUS, while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality.
• Receives and processes member financial transactions, including deposits, withdrawals, loan payments, and member-requested transfers.
• Assists members with opening and closing accounts, answers questions about products and services, and resolves problems that are within their authority to resolve.
• Identifies cross-sell opportunities and cross-sells services to members.

Responsibilities

This position will be required to travel throughout the Tallahassee Region.

The hours for this position are:

• Monday - Thursday: 8:45 a.m. - 5:15 p.m.
• Fridays: Alternating hours from 8:45 a.m. - 5:15 p.m. or 9:45 a.m. - 6:15 p.m.
• Saturdays: 1 to 2 a month from 8:45 a.m. to 12:15 p.m.

Education

• High School Diploma or GED.

Experience

• 0 - 1 year of general experience.

Other Skills

• Attention to Detail
• Cash Reconciliation
• Collaboration and Teamwork
• Communication
• Confidentiality and Discretion
• Cross-Selling
• Excellent Member Service
• Microsoft Office Products
• New Account Openings
• Product Knowledge
• Problem Solving
• Time Management and Organization

Requirements

Compensation

$38,400.00 - $45,200.00 Salary

Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short- & Long-Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!

Philanthropy

Community involvement and volunteering are important to CAMPUS. Employees can earn additional paid time off for volunteering at qualifying community events. CAMPUS also matches employee contributions to a qualifying 501(c)3, up to $1,000 per year.