Service & Solutions GM - Growth & Ops Leader

KONE; Chicago (IL); On-site; USD 179,000 - 235,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

401K Employer Match

Health insurance

Job summary

KONE is seeking a General Manager in Lombard, IL to lead a substantial service business across operations, repair sales, customer success, and safety. You will set strategic direction, manage budgets, and develop a high-performing team.

The ideal candidate has 7+ years of leadership in service industries, proven revenue growth, and the ability to drive operational excellence while maintaining a strong safety culture. This role offers competitive pay and comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent leadership experience.
• 7+ years of progressive leadership experience in a service-oriented business.
• Experience managing operating budgets and business performance metrics.
• Experience leading customer-facing teams and field operations.
• Demonstrated success delivering revenue growth and profit improvement.

Responsibilities

• Own full profit-and-loss responsibility for the business.
• Lead annual strategic planning, budgeting, forecasting, and business reviews.
• Deliver revenue growth and profitability targets.
• Drive operational efficiency and productivity improvements.
• Monitor KPIs and implement corrective actions.
• Lead all operational functions for safe, efficient service delivery.
• Champion continuous improvement initiatives.
• Optimize execution, productivity, and customer responsiveness.
• Maintain a strong safety culture.
• Drive aftermarket and repair sales growth.
• Lead resolution of critical customer issues.
• Recruit, develop, and retain high-performing leaders.

Skills

Ownership

Customer Focus

Accountability

Strategic Thinking

People Development

Change Leadership

Financial Acumen

Collaboration

Integrity

Education

Bachelor's degree or equivalent leadership experience

Job description

KONE is seeking a General Manager in Lombard, IL to lead a substantial service business across operations, repair sales, customer success, and safety. You will set strategic direction, manage budgets, and develop a high-performing team.

The ideal candidate has 7+ years of leadership in service industries, proven revenue growth, and the ability to drive operational excellence while maintaining a strong safety culture. This role offers competitive pay and comprehensive benefits.