General Manager, Service & Solutions

KONE; Lombard (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

Opportunities to learn and grow

401K Employer Match

Job summary

KONE is seeking a General Manager for Lombard, IL to lead a major service-based operation. You will oversee service, repair sales, customer success, field operations, and financial results—driving profitable growth and a high-performance culture.

The role requires strategic leadership, strong people development, and a proven ability to balance operations with customer outcomes, while upholding safety and compliance across the business.

Qualifications

• Bachelor's degree or equivalent leadership experience.
• 7+ years of progressive leadership in a service-oriented business.
• Experience managing operating budgets and performance metrics.
• Experience leading customer-facing teams and field operations.
• Multi-location leadership experience (preferred).
• P&L responsibility exceeding $20M (preferred).
• Experience leading union and non-union workforces (preferred).
• Experience driving operational transformation initiatives (preferred).

Responsibilities

• Own full profit-and-loss responsibility for the business.
• Lead annual strategic planning, budgeting, forecasting, and business reviews.
• Deliver revenue growth and profitability targets.
• Drive operational efficiency and productivity improvements.
• Monitor KPIs and implement corrective actions.
• Lead all operational functions for safe, efficient service delivery.
• Champion continuous improvement initiatives.
• Optimize execution, productivity, and customer responsiveness.
• Maintain a strong safety culture.
• Drive aftermarket and repair sales growth.
• Increase repair opportunity identification and conversion.
• Partner with sales and operations leaders to grow customer value.
• Ensure sold work is executed profitably.
• Serve as executive sponsor for strategic customer relationships.
• Lead resolution of critical customer issues.
• Drive customer retention and loyalty initiatives.
• Recruit, develop, and retain high-performing leaders.
• Build succession plans and leadership pipelines.
• Create a culture of accountability and engagement.

Skills

Leadership experience

Strategic leadership

Customer focus

People development

Change leadership

Financial acumen

Collaboration

Safety and compliance

Education

Bachelor's degree or equivalent leadership experience

Job description

Title: General Manager

Location: Lombard, IL

Role Overview

The General Manager is responsible for the overall leadership and performance of the business within an assigned geography. This role provides strategic and operational leadership across service operations, repair sales, customer success, field operations, financial performance, talent management, and safety and compliance.

Lead a Business. Build a Team. Drive Results.

We are seeking a dynamic General Manager to lead a significant service-based business operation responsible for delivering exceptional customer outcomes, driving profitable growth, developing high-performing teams, and executing operational excellence. This role offers full accountability for business performance, including operations, customer satisfaction, repair sales growth, employee engagement, safety, and financial results.

Leadership Competencies

• Ownership
• Customer Focus
• Accountability
• Strategic Thinking
• People Development
• Change Leadership
• Financial Acumen
• Collaboration
• Integrity

Key Responsibilities

• Own full profit-and-loss responsibility for the business.
• Lead annual strategic planning, budgeting, forecasting, and business reviews.
• Deliver revenue growth and profitability targets.
• Drive operational efficiency and productivity improvements.
• Monitor KPIs and implement corrective actions.
• Lead all operational functions for safe, efficient service delivery.
• Champion continuous improvement initiatives.
• Optimize execution, productivity, and customer responsiveness.
• Maintain a strong safety culture.
• Drive aftermarket and repair sales growth.
• Increase repair opportunity identification and conversion.
• Partner with sales and operations leaders to grow customer value.
• Ensure sold work is executed profitably.
• Serve as executive sponsor for strategic customer relationships.
• Lead resolution of critical customer issues.
• Drive customer retention and loyalty initiatives.
• Recruit, develop, and retain high-performing leaders.
• Build succession plans and leadership pipelines.
• Create a culture of accountability and engagement.

Required Qualifications

• Bachelor's degree or equivalent leadership experience.
• 7+ years of progressive leadership experience in a service-oriented business.
• Experience managing operating budgets and business performance metrics.
• Experience leading customer-facing teams and field operations.
• Demonstrated success delivering revenue growth and profit improvement.

Preferred Qualifications

• Multi-location leadership experience.
• P&L responsibility exceeding $20M.
• Experience leading union and non-union workforces.
• Experience driving operational transformation initiatives.

Why This Role Matters

This role provides a unique opportunity to lead a substantial service business with responsibility for operations, growth, people, and customer success. The General Manager will play a critical role in driving profitable growth, building a high-performance culture, developing future leaders, strengthening customer partnerships, and creating sustainable operational excellence.

Ideal Candidate Profile

The ideal candidate is a proven business leader who has successfully managed a service-oriented operation and understands how to balance operational execution, customer success, employee engagement, and financial performance.

Services Offered

• HVAC Services
• Facilities Management
• Industrial Services
• Building Systems
• Utilities
• Construction Services
• Logistics
• Transportation
• Manufacturing Operations
• Technical Field Services

About KONE

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation.

We value your authentic self.

Collaborative, creative, and supportive work environment.

Passionate about safety, quality, and innovation.

We care about the communities where we live and work.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employ